IT Business Analyst Lead

We Are Hiring – IT Business Analyst Lead

We are looking for an experienced IT Business Analyst Leadto join our team and drive business analysis initiatives across cross-functional technology projects. If you have strong stakeholder management skills, experience leading BA activities, and the ability to bridge business needs with technical solutions, we would love to connect with you.

Please feel free to apply directly via LinkedIn or send your CV to: [Confidential Information]

Job Description

General Information:

• Department: Product / Business Analysis.
• Level: Lead (team management + hands-on BA for complex flows).
• Reports to: Product Owner / Head of Product.

Role Summary:

We are building a modern online travel platform. The Business Analyst Lead owns end-to-end business requirements and ensures consistency across customer-facing web, back office, and mobile applications.

Key Responsibilities:

• Own and standardize the end-to-end booking flow: search, pricing/rules, reservation, payment, ticketing, post-booking management, and changes/refunds.
• Analyze and specify requirements for third-party content and supplier integrations, including pricing and fulfillment business rules.
• Produce documentation: BRD/SRS, user stories with acceptance criteria, business rules, process flows (BPMN/flowchart), and data dictionaries; manage the backlog together with the Product Owner.
• Specify back office requirements: booking operations, refund/ cancellation handling, payment reconciliation, and reporting.
• Work with engineering to clarify API and event contracts across services.
• Manage and mentor the BA team; review documentation quality and establish BA templates and standards.
• Support UAT, define business-driven test scenarios, and work with QA to validate requirements.
• Handle multi-language/multi-market analysis, currency, time zones, and relevant compliance constraints (privacy, terms, customer data).

Requirements:

• 5+ years as a Business Analyst, including 2+ years leading/mentoring a BA team.
• Domain experience in travel / airline / online booking / distribution systems is a strong advantage.
• Strong requirements specification: BRD/SRS, user stories, acceptance criteria, business rules, BPMN/UML.
• Solid understanding of API/microservices and event-driven architecture, sufficient to collaborate with engineering and specify contracts.
• Experience with payment business logic (payment gateways, refund/void, reconciliation).
• Analytical mindset; able to read schemas and use basic SQL to validate business logic and reporting.
• Strong written and spoken English (technical documentation, international integration work).
• Strong communication, stakeholder coordination, and prioritization skills in a multi-team environment (web, mobile, back office).

Nice to Have:

• Experience with multi-platform products (web + native mobile).
• Knowledge of international fare rules, ancillaries, and ticketing lifecycle.
• Experience with Agile/Scrum and Jira/Confluence.
• Awareness of personal/payment data compliance (PII/PCI).

Sample KPIs:

• Clarity and coverage of acceptance criteria (reduced rework from gaps).
• Defect rate caused by business misunderstanding at UAT/production.
• Business consistency across web, mobile, and back office.
• BA team documentation throughput and quality.