Our Mission

HyperVerge is a fast growing AI company started by IITians with presence in Bangalore and Ho Chi Minh City. Leading Consumer Lenders, Telcos and Financial Services companies use HyperVerge's Fintech Platform for customer on-boarding, identity verification, fraud check and other services. HyperVerge has onboarded nearly 1 billion customers over the past 5 years — serving more than 12% of the global population.

Role Overview

We're looking for a Customer Success Manager to own a portfolio of B2B customers in Vietnam, driving product adoption, retention, and revenue growth. You will manage the end-to-end customer lifecycle, acting as a strategic partner to clients while collaborating closely with internal teams.

Scope of Ownership

Manage a portfolio of mid-to-large enterprise accounts, including strategic customers
Own a revenue-linked account portfolio with clear retention and growth targets
Drive long-term customer value through expansion and renewals

Key Responsibilities

Own onboarding, product adoption, retention, and expansion across accounts
Build and manage relationships with key stakeholders and decision-makers
Drive renewals and identify upsell/cross-sell opportunities
Lead engagement and strategic alignment for high-impact accounts
Monitor product usage and proactively address adoption gaps
Work closely with BA, KAM, Product, and Sales teams to deliver customer outcomes

What We're Looking For

2–4 years of experience in Customer Success, Account Management, or similar roles
Background in B2B SaaS, Fintech, or startup environments
Experience managing revenue-linked accounts and customer relationships
Strong understanding of the customer lifecycle

Non-Negotiables

Excellent communication skills (written and verbal)
High ownership, accountability, and customer-first mindset

Nice to Have

Exposure to the Vietnam market
Experience in high-growth or regulated industries

Customer Success Manager - Vietnam HCMC

Customer Success Manager - Vietnam