About the role

As a multinational organization with a globally mobile workforce, we support employees working across borders. We are looking for a Senior Global Mobility Specialist to own all immigration and mobility matters across this footprint - including long-term relocations, secondments, work permits, and short-term business travel - advising the HR team and employees while ensuring compliance in every market we operate in.

What you will do

Advisory & Guidance

Provide legal and strategic guidance to the HR team on immigration and relocation matters across all our legal entities globally, including cross-border relocations between any two entities.
Advise employees on business travel and relocation immigration requirements, counsel on processes, and serve as the main point of contact for mobility-related questions.
Provide clear guidance on reimbursement processes and required proof of expenses for relocation-related costs.
Apply immigration expertise to provide solution-based guidance on complex or non-standard immigration cases.

Case Execution & Vendor Management

Own the end-to-end process for visas, work permits, secondments, Temporary Residence Cards (TRC), and business travel immigration requirements - analyzing case requirements, preparing documentation, and coordinating with external immigration vendors/law firms to ensure accurate and timely submission and approval.
Handle escalations appropriately, determine the right course of action, and guide stakeholders to timely resolution.
Coordinate with Employer of Record (EOR) providers to support visa/work permit sponsorship and mobility cases in markets where we operate through EOR.

Compliance Monitoring

Monitor and manage immigration compliance across all cross-border relocation, secondment, work permit, TRC, and business travel cases, ensuring they meet regulatory requirements in each relevant country.
Independently track and interpret changes in immigration law, ensuring the organization remains compliant, and maintain accurate internal documentation.

Process Improvement & Program Building

Proactively improve mobility processes through automation, standardization, and documentation.
Support the development of an in-house global mobility program - establishing processes, documentation, and vendor management practices - to improve efficiency, cost-effectiveness, and employee experience.

What you bring

Proven experience in global mobility, immigration compliance, or a similar role, with hands-on experience across the full spectrum of mobility case types - business travel, relocation, immigration, visa, work permits, Temporary Residence Cards (TRC), and coordination with Employer of Record (EOR) providers.
5+ years of relevant experience, including handling mobility and immigration matters (visa, work permit, TRC, relocation, business travel) across multiple countries.
Strong knowledge of immigration regulations and processes, with the ability to quickly research and apply requirements across multiple countries. Solid, hands-on knowledge of Vietnamese immigration and labor law is required.
Awareness of the payroll and tax impact of cross-border work, as well as benefits changes across locations.
Good English proficiency (written and spoken) to collaborate with HR teams and stakeholders across entities.
Strong analytical and problem-solving skills, with the ability to handle complex or ambiguous immigration cases independently.
Experience managing external vendors/law firms for immigration services.
Excellent stakeholder management and communication skills, comfortable advising HR teams and employees across different countries.
Detail-oriented, with strong documentation and process-management skills.

Nice to have

Experience building or scaling an in-house immigration/mobility function.
Experience with mobility/immigration case management tools or systems.