The Senior Business Analyst acts as the primary liaison between Business, Domain and Technology teams to analyse business needs and translate them into effective solutions. This role is responsible for eliciting, analysing and documenting business requirements, maximising business value, and ensuring alignment between product features, customer needs and organisational objectives. The incumbent works closely with Product Owners, Agile delivery teams and stakeholders in a complex financial services environment.

Job Responsibilitie

Serve as the primary interface between Business, Domain, Product Owners and Technology teams.
Analyse current-state (As-Is) business processes and define future-state (To-Be) processes.
Elicit, analyse and document business requirements for new initiatives and changes to existing systems and processes.
Capture and groom requirements into Features, Epics, User Stories and Tasks, including identifying dependencies.
Work closely with the Product Owner to prioritise and refine the team backlog, including estimation and decision-making.
Participate in and lead Agile ceremonies such as backlog refinement, sprint planning, story elaboration sessions and workshops.
Collaborate with Solution Architects, Designers, Developers, Engineers and UX teams to clarify and socialise requirements through progressive elaboration.
Ensure delivery teams clearly understand the value and intent of each user story being delivered.
Perform various forms of analysis, including scenario, data, gap, change and impact analysis.
Develop and maintain business artefacts such as:
High-level and detailed business requirements
Process maps and workflows
Data models, business rules and target operating models
Conduct Business Impact Assessments to support organisational change.
Support User Acceptance Testing (UAT) and Business Verification Testing.
Assist with implementation of backlog items and ensure alignment with defined business outcomes.
Maintain a strong customer and stakeholder focus throughout all analysis activities.
Proactively manage risks, ensuring adherence to policies, controls, compliance requirements, processes and procedures.

Job Requirements

Experience

Minimum 10 years experience as a Senior Digital Business Analyst.
Strong understanding of financial products, processes and systems.
Extensive experience in Customer Onboarding, AML and Financial Crime (FinCrime).
Significant experience working in an Agile delivery environment, with familiarity with Human-Centred Design (HCD) practices.
Proven ability to translate product vision into a structured backlog of features, epics and user stories.
Extensive experience leading workshops with cross-functional Business and IT teams across discovery, delivery and operational phases.
Ability to quickly understand technical architectures and how systems deliver business requirements.
Demonstrated ability to build strong, collaborative relationships with key stakeholders.
Strong analytical skills with evidence-based decision making.
Comfortable working in ambiguous and complex environments.

Skills & Capabilities

Strong English communication skills, both written and verbal, with the ability to clearly articulate complex ideas to technical and non-technical stakeholders.
Strong accountability and ownership mindset.
Excellent communication and collaboration skills.
Customer-focused approach to analysis and solution design.
Strong problem-solving and critical thinking skills.
Effective planning and prioritisation skills.
High adaptability in fast-paced, changing environments.
Workshop facilitation and stakeholder engagement skills.
Experience in complex delivery environments.
Knowledge of API design is an advantage.

Qualifications

Tertiary qualification in Business or a related discipline.
Postgraduate qualifications are preferred.

About DXC Technology

DXC Technology (NYSE: DXC) is a leading independent IT services company serving nearly 6,000 clients in 70 countries, delivering end-to-end, next-generation solutions through global expertise and strong partnerships.

DXC Vietnam, part of DXC Technology (Fortune 500), has nearly 30 years of presence with about 1,300 engineers, providing high‑quality, cost‑effective technology services to global and local clients. Our expertise covers AI, RPA, ServiceNow, SAP, Mobility, and application development.

EMPLOYEE BENEFITS AND PERKS

Attractive and competitive salary package.
Full salary-based contributions to Social Insurance, Health Insurance, and Unemployment Insurance in accordance with Social Security Law.
13th-month salary (guaranteed).
Generous leave policy: 12 annual leave days, 6 personal leave days, 1 volunteer leave day, plus sick leave, maternity/paternity leave, and childcare leave.
Premium Healthcare Insurance (1+1 for employees and dependents).
Employee Assistance Program (EAP) with 1:1 confidential consultation to support physical and mental well-being.
Opportunities to access the Well-being Hub with programs focused on health, mental wellness, and financial planning.
Learning & development support, including access to training resources and voucher sponsorship for professional certification exams.
Opportunities to work on global projects, collaborate with international teams, and potentially overseas assignments or relocation.
Special allowances and gifts: English and Japanese language allowances, wedding gifts, newborn gifts, and more.
Remote work support with a company-provided laptop.
Annual team activities and company events.
Collaborative and inclusive international working environment that fosters teamwork, knowledge sharing, and continuous growth.