Job responsibilities:

Provide daily IT user support (local and remote) to restore service quickly and minimize downtime
Open and manage ServiceNow incident and request tickets
Manage user accounts and system access (Hallmark systems such as PLM, ERP, file servers)
Maintain and monitor network devices and internet links
Support system monitoring and tuning to ensure IT systems are stable to support business operation and meet US InfoSecurity Requirements
Coordinate with management to submit and track approved device purchases and fulfill additional IT equipment requirements
Engage vendors to request, evaluate, and compare quotations and service levels to ensure best value and meet with business needs
Prepare and manage master agreements, sales contracts, and relevant appendixes to ensure continuity, compliance, and cost control
Request and track payment processes
Maintain asset records to support asset management, audit readiness, and budgeting
Create and maintain user manuals
Prepare daily reports to facilitate business operations in procurement, accounting, and supplier management.
Deliver support and training during application deployment, user acceptance testing, and aid the creation of user manuals.
Implement business process automation initiatives, including reporting and system workflow optimization.

Requirements:

Degree/Higher Diploma holder in Computer Science / IT or related discipline
Over 5 years solid working experience in IT Infrastructure (e.g. Network, System, Storage, VM, Telecommunication, End-point devices) and End-user / HelpDesk support.
ITIL/MCSE/CCNA qualification is required
Experience in Datacenter Facilities and Operations / VMware virtualization / Data Backup and Disaster Recovery systems / Microsoft Windows Server & AD server administration and support is a definite advantage
AWS Associate Architect/PMP /CDCP/CISSP certifications are advantages
Good knowledge of switches, router and firewall support (Cisco / Checkpoint / SSL VPN Tunnel)
Good knowledge of network layer 2, layer 3 and routing protocol including TCP/IP, Ethernet and VLAN
Knowledge of SAP, Ariba and T-SQL, Power platform i.e. PowerBi, Power Automate, Power App
Excellent communication skills with all levels of user and vendor management
Good command in written and spoken English
Strong work ethic & responsibility, Problem-solving & analytical, Resilience & patience

Please apply with full resume and expected salary to People and Culture Department via email [HIDDEN TEXT].

IT Systems Engineer