What We Offer

Competitive Salary Packages
Professional Development Opportunities
Hybrid Work Setup
Equipment Provided

Position Overview

The ideal candidate should have a flexible and agile mindset as he/she will need to manage several activities relating to Service Delivery of Payreto's clients. He / she needs to have innate curiosity and could display ability and passion to learn complex ideas. As an Operations Manager – AML Compliance and Transaction Monitoring for the Payreto Group, you are expected to provide operational support to selected Payreto's clients.

WHAT WILL YOU DO

Service Delivery and Operations Management

Ensures that all client Key Performance Indicators (KPIs) are met or exceed expectations
Ensures that regulatory and non-regulatory requirements related to AML, CTF, Sanction list screening, PEP are compliant all the time through various CDD and EDD efforts like KYB, KYC, Transaction Monitoring, adverse media check, etc
Ensures that all client related processes as well as task updates are followed by the team;
Continuously plan and implement operational improvements
Anticipates and forecasts internal and external threats that might affect operations / capacity
Devises data-driven, creative and win-win solutions to mitigate risks or address existing problems
Creates a prepared and viable succession plan
Keep employee attrition at a minimum
Routinely review quality standards

Client Satisfaction and Account Management

Find win-win solutions in handling client complaints and escalations in a timely manner
Find win-win solutions in handling client complaints and escalations in a timely manner
Maintain a good to high NPS score from the clients assigned to you
Regularly communicate with the client to better understand current and future needs that might generate more revenue for Payreto
Exert best efforts to retain clients without compromising Payreto's operations and profitability
Create and draft contract amendments if necessary

Sales

Participate in project scoping for potential clients
Assist in the creation of a profitable proposal for potential clients
Assist in drafting of contract
Act as the department's subject matter expert in sales discussions

Product Development

Actively participate in AML Compliance and Transaction Monitoring product development discussions
Help find solutions for Payreto to use in the AML Compliance and Transaction Monitoring Space

Project Management

Assist in the planning and implementation of new client project/s
Ensure that all project tasks and milestones are accomplished on-time and within budget for the products assigned to you
Regularly keep all Notion Pages up-to-date under his/her wing

Internal Compliance and Audit

Implement necessary corrective and/or disciplinary action to team members
Ensure that Payreto is compliant to all client and Payreto Internal Audit standards

People Management

Regularly conduct performance reviews of Team Leads, supervisors or any job role directly reporting to you
Regularly coach and mentor direct reports
Maintain high employee satisfaction and morale
Participate in the improvement of training to enable employees
Recruit best candidates for the operations in the recruitment process
Develop employees to become future leaders for Payreto
Maintain high employee engagement within the team

Financial Management

Ensure that all financial KPI targets set by Payreto management are met through your management of operations
Ensure accurate, complete and on-time generation of client invoices
Assist Head of Operations in keeping the operations within the company budget

Other Tasks

Ensure that data is accurately entered and managed within the company's CRM or other sales management system
Understand the company's goal and purpose so that it will continually enhance the company's performance
Submit progress reports and ensure accuracy of data
Assist in adhoc work assigned by immediate supervisor
Extend work hours when needed
High quality and reliable operations of projects assigned
Compliance to Payreto and Client requirements
Provide leadership
On time delivery of the output for tasks assigned for the client
Quality and accuracy of the output for the task assigned
Efficiency of delivery of the task assigned
Clear and timely communication and the client
Adherence to schedules
Adherence to standards of the field
Keep yourself up to date with the information and best practices of your field of specialization

WHAT SHOULD YOU HAVE

Bachelor's degree in Business, Finance, Economics, Legal Management, and Communication
5 – 10 yrs experience in subject matter expertise (AML Compliance and Transaction Monitoring, Due Diligence (KYB / KYC, etc.))
At least 3 yrs. of leadership/management experience
Must have advanced proficiency in MS Office Suite; experience in G Suite (Google) is a plus
Proven business acumen and has tenacity to always continue without seeing immediate success (displaying entrepreneurial qualities)
Has Strong Subject Matter Knowledge (SME) in the Digital Banking, Payments, Remittance Space and would understand a variety of topics
Very strong verbal and written skills
Outstanding cognitive, comprehension, and strong analytical skills
Candidates must have a strong desire to learn more than operations. This is a great opportunity to learn about understanding the commercial impact of the service and product development
Has an ability to dig deeper on the topics

Shift Schedule

2:00 PM - 11:00 PM (GMT +7)

Operations Manager – AML Compliance and Transaction Monitoring - Vietnam