About The Team

The Credit department enables and drives innovations by providing a range of financial products and services to individuals and SMEs across the country. Join us and be the driving force in launching our business across Vietnam.

Job Description

Drive the Credit and Insurance services business on operation role
UAT/Live Testing of new features or enhancement, ensuring progress and
managing the outcome of UAT/ Live Testing
Align, build, and improve operational SOPs with internal/external stakeholders
Coordinate with internal teams & external partners to solve tickets daily
Daily check and return final results (status/solution/timeline) of on-boarding applications as well as pending/error transactions (disbursement/repayment/refund, etc.)
Identify, alert related stakeholders and deal with issues related to operating/ system errors to take immediate action in case there is any issue that may affect our user experience
Coordinate with stakeholders to evaluate and analyze problems; find out the root causes and propose solutions that effectively recover Customer Experience.
Other assigned tasks from Management team

Requirements

Must have

At least 3-5 year experience in a tech start-up (e-commerce, fintech) or banking and financial institutions for an operation role
Ability to work under pressure, analyze problems and propose solutions
Critical & logical thinking, problem solving skills, flexibility in handling problems
Proficiency communication skills in English and Vietnamese (verbal and written) to coordinate with internal stakeholders across the region

Nice to have

Good team player, positive attitude with a can-do attitude, & integrity and responsibility
Background in Banking/Finance/Insurance. Have knowledges/experiences in credit & banking, transactions & orders processing
A fast learner who is meticulous and detail-oriented
Strong proficiency in Microsoft Excel, Google Sheets and Google Slides, SQL

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