Job Summary

We are seeking a SQL Application Support Engineer to support application and data-related operations. This role focuses on handling incidents, troubleshooting data issues, and supporting application/database activities using SQL and stored procedures.

The ideal candidate should be comfortable working in a support environment, investigating data discrepancies, and resolving production issues at the database/application level.

Key Responsibilities

Handle incident tickets related to application and data issues.
Investigate and troubleshoot data discrepancies, identify root causes.
Write SQL queries to: Extract and analyze data, Validate data accuracy, Investigate data-related issues.
Perform data verification and reconciliation.
Fix data issues directly when applicable, or escalate to higher-level teams when required.
Work with stored procedures to support troubleshooting and minor enhancements.
Provide support at the application/database layer (not infrastructure level).
Collaborate with internal stakeholders (BA, Developers, Operations) to resolve issues.
Maintain clear documentation of incidents, root causes, and resolutions.

Requirements

Must-have

Experience in Application Support / Production Support / Data Support environment.
Solid understanding of SQL and relational database structure (tables, relationships, data flow).
Ability to write SQL queries for: Data extraction, Data analysis and troubleshooting.
Basic knowledge of stored procedures (able to read, understand, and modify simple logic)
Experience handling: Incident / ticket-based support, Data-related issues in production.
Strong analytical and problem-solving skills.
Good English communication skills (able to explain issues clearly and work with stakeholders).

Nice to have

Ability to write or optimize stored procedures independently.
Basic knowledge of Python.
Experience in data validation / reconciliation.
Exposure to reporting systems or data processing environments.