1. Job Purpose

The Customer Admin Executive is responsible for document control, customer master data accuracy, and service contract management in Dynamics 365 (CE & FO). The role ensures data consistency to support sales, billing, reporting, and stock allocation.

Contract type: Temporary 6-month

2. Key Responsibilities

- Document & Contract Control

• Check completeness and accuracy of contract
• Ensure consistency between contracts and system approvals.
• Index and store all service contracts properly.

- Customer Master Data Management

• Maintain customer records in Dynamics 365 CE & FO.
• Ensure accuracy of customer name, address, tax info, industry, and sales ownership.
• Follow company procedures for customer setup and changes.

- System & Process Support

• Support Sales and related teams on customer setup, contract, and pricing input
• Perform data correction and basic system guidance.
• Support data validation during system changes or enhancements.

- Reporting & Data Control

• Extract customer and contract data for billing and management review.
• Support reconciliation between CE and other systems.
• Identify data issues and propose corrective actions.

- Crossfunctional Coordination

• Work closely with Sales, SCM, Finance/Billing, CS, Admin & Legal.
• Respond to internal requests accurately and on time.
• Support audits or internal reviews when required.

- Stock Allocation

• Check stock on hand.
• Allocate stock by location/region based on forecast and availability.

- Continuous Improvement

• Identify gaps in data and process.
• Propose improvements to data quality, system usage, and workflows.

Requirements

1. Competency Requirements
• Strong attention to detail and accountability
• Customerfocused mindset
• Good communication and teamwork
• CRM/ERP experience (Dynamics 365 preferred)
• Good Excel skills; Power BI is an advantage

2. Qualifications & Experience
• University degree in Business, Accounting, Finance, or related field
• Minimum 3 years experience in customer admin, sales admin, data administration, or billing support
• Familiar with ERP systems and internal control processes

Benefits

• Work in an international, dynamic and friendly environment.
• Attractive salary, allowance package
• Insurance as Vietnam's labor code & extra accident/medical insurance
• Benefit in kind, internal activities following policy
• Opportunity to learn and improve with international standards
• Opportunity for promotion

Billing & Customer Admin Executive (Contract)