Review and identify opportunities to enhance end-to-end performance of new sellers coming onboard the platform.
Lead a large team to implement strategy and execution on seller incubation.
Drive performance of all Incubation Key Account Managements within responsibility on dimensions including commercial performance, seller relationship, social media engagement, internal tools and systems, and special projects.
Work closely with other key stakeholders across teams and departments to co-develop and launch strategic initiatives that help improve processes and sellers performance.
Extract key insights on performance of sellers and initiatives for management reporting.
Lead the team to review existing practices to make solid improvement recommendations and spearhead optimization projects based on data-backed analysis, critical thinking, and commercial judgment.
Stay ahead of the curve on developments and trends within the e-commerce industry, especially with regard to business development and seller management.
Support team lead in developing seller management strategy and initiatives.
Create a healthy work environment within the team and grow more future leaders.
Ensure correct and timely completion of team members performance reports.

Bachelor's or Master's Degree in Business or related fields.
Ideally 3-5 years of working experience, preferably in business development, sales, or account management.
Ability to interact with a broad set of businesses and stakeholders.
Good command of English.
People management skills and experience managing a team.
Strong stakeholder management skills and willingness to interact and share ideas while working with individuals from other departments.
Data-driven mindset, logical thinking, and strong problem-solving skills.
Result-oriented, self-driven, and strong negotiation skills.

Head of Key Account Management - Business Development, Shopee