1. New Shopee Seller Acquisition

Proactively identify and engage potential sellers to introduce Shopee Fulfillment Services (FBS)
Communicate the value proposition, key benefits, and operating process of FBS in a clear, persuasive, and consultative way
Handle seller questions and concerns to support successful sign-ups and conversion
Collaborate with internal teams to ensure a smooth and timely onboarding process for new sellers.

2. Existing Shopee Seller Management

Build and maintain strong relationships with existing FBS sellers
Support sellers in understanding product updates, policies, and fulfillment processes
Address seller feedback, concerns, and operational issues in a timely and effective manner
Work closely with internal stakeholders to ensure smooth execution and service quality
Support sellers in planning and achieving monthly and yearly commercial targets
Maintain strong product and process knowledge to provide accurate consultation and guidance.

Fresh graduates or candidates with less than 1 year of experience in Key Account, Sales, Business Development, or related fields
Interest in e-commerce, logistics, or fulfillment
Proactive, resilient, curious, and eager to learn
Self-driven and result-oriented
Good communication and presentation skills, with the ability to lead discussions with sellers confidently
Strong planning, analytical, and execution skills
Logical thinking and strong problem-solving ability
Able to work with a wide range of businesses and stakeholders, both via phone and in person
A strong team player with a sales mindset and the ambition to consistently exceed KPIs.

Please note that only shortlisted candidates will be contacted for the next steps within three weeks.

Key Account Management Associate - Fulfillment Services (HN/HCM) - Shopee