15:I[832,["669","static/chunks/app/(Engagement)/similar-jobs/%5Bid%5D/page-9dc2fc5b4ef7d78d.js"],"default"] 17:I[5878,["669","static/chunks/app/(Engagement)/similar-jobs/%5Bid%5D/page-9dc2fc5b4ef7d78d.js"],"Image"] 16:T759,About CXM

Established in 2015, CXM Group is a fast-growing and highly regulated global Fintech company operating as a liquidity provider for both institutional and retail clients, with representative offices worldwide.

Role Overview

The Customer Support Executive is responsible for delivering a reliable client experience across the company's trading platforms. The role includes supporting account-related matters, resolving technical or transactional issues, and providing clear guidance on products and services.

Key Responsibilities

Manage and respond to client inquiries via live chat, email, and client portal
Provide accurate and timely support in line with defined service standards
Perform KYC procedures and ensure accurate processing of trading account information in the CRM system
Coordinate with internal departments as required
Follow up to ensure client issues are fully resolved
Adhere to internal operating procedures and company policies

Requirements

Requirements

Proven experience in customer support or client service
Knowledge or experience in Forex or financial markets is an advantage
Strong written communication skills in both English and Vietnamese
Proficiency in Microsoft Office including Word, Excel, and Outlook
Strong problem-solving skills and attention to detail
Ability to work under pressure and meet deadlines
Flexible to work rotating shifts including morning and evening shifts

Benefits

Competitive salary with KPI bonus Night shift allowance (if applicable) Collaborative and supportive working environment

Customer Support Specialist