About ADA

ADA is the Data and AI Experience Company. Present in 14 markets globally, we build intelligent experiences that power enterprise growth, spanning identity and authentication, personalization, commerce, and data & AI foundations; where every touchpoint earns trust, every interaction creates value, and every decision runs on real-time intelligence, so enterprises can stay ahead and deliver measurable outcomes. Our mission is to build the world's most intelligent growth platform for every client we serve. We work with over 1,500 global brands across CPG, Retail, Telco, BFSI, and Healthcare.

Job Description – Inventory Control Manager

Role Overview

The Inventory Control & Reconciliation Manager is responsible for ensuring end-to-end inventory accuracy across systems and physical operations. This role oversees inventory reconciliation, stock count, return/refund validation, damage handling, and system synchronization (OMS–WMS–Seller Center), with a strong focus on minimizing discrepancies, preventing financial loss, and ensuring operational integrity.

Key Responsibilities
Inventory Reconciliation (Inbound Validation)

Perform monthly inventory reconciliation based on inbound records

Cross-check with Inbound (IB) team to ensure receiving accuracy

Reconcile inventory for:

OR items: WMS vs supplier invoice

CSM items: supplier data (M-1) vs actual received quantity

Identify, investigate, and resolve discrepancies in a timely manner

Physical Inventory Control (Stock Count)

Conduct periodic stock count and reconcile physical inventory with WMS records

Ensure 100% brand coverage with at least one stock count per year

Comply with client-specific contractual requirements

Validate stock based on:

Quantity

Expiry date

Storage location

Inventory Adjustment & Claim Handling

Execute inventory adjustments for all identified discrepancies

Record and track root causes for all adjustments

Manage claim and compensation processes with relevant stakeholders

Damage Inventory Management

Perform monthly reconciliation of damaged inventory

Manage damage handling process:

3PL-related damage:

Conduct QC and classify (fully damaged / wholesale / giveaway)

Propose resolution plan and submit for approval

Ensure proper documentation

Warehouse-related damage:

Reconcile system vs physical stock

Retrieve original invoice

Process compensation claims

Return / Refund & Claimback Management
Return / Refund Validation

Validate return and refund requests from platforms and Customer Service teams

Ensure all returned orders (FD/CR) are accurately recorded in systems

Reconcile return data across platform, OMS, WMS, and internal systems

Claimback (RTRF) Management

Verify and process Return-To-Fulfillment (RTRF) claims

Validate claims using order status and supporting evidence (POD, images, logs)

Coordinate with stakeholders (CS, 3PL, platforms) for resolution

Ensure all claims are processed within SLA

Develop and optimize ticket handling processes to improve efficiency and reduce errors

Reconciliation & Tracking

Perform periodic reconciliation of return/refund data

Ensure no missing records or discrepancies

Classify return reasons (operations / 3PL / customer / platform)

Maintain full traceability and escalate abnormal cases or financial risks

Inventory Synchronization (OMS – WMS – Seller Center Control)
Monitoring & Reconciliation

Monitor inventory synchronization across OMS, WMS, and Seller Center

Perform reconciliation every 2 days to ensure data consistency

Identify discrepancies between:

Seller Center vs OMS

OMS vs WMS

Ensure stock accuracy to prevent overselling or underselling

Discrepancy Handling & Coordination

Identify root causes of discrepancies:

Internal (business-related):

Campaign stock locking / allocation issues

Incorrect configuration or SKU mapping

→ Take corrective actions:

Adjust campaigns or allocations

Apply manual adjustments when required

System-related:

OMS/WMS sync failures or integration issues

→ Actions:

Coordinate with system partners for root cause analysis

Ensure issue resolution and follow-up

System Monitoring & Improvement

Monitor system reports related to inventory synchronization

Identify recurring issues and propose process/system improvements

Work with Tech/OMS/WMS partners to enhance system performance

Track post-implementation results and improvements

Escalate high-risk discrepancies (e.g., oversell risk) immediately

Prioritize monitoring for high-selling and campaign SKUs

Outbound Reconciliation

(To be confirmed / defined based on business scope)

Requirements

5–8+ years of experience in Inventory Control, Supply Chain, or eCommerce Operations

Strong experience in reconciliation, stock management, and audit processes

Hands-on experience with OMS, WMS, and marketplace Seller Centers (Shopee, Lazada, TikTok Shop, etc.)

Strong analytical and problem-solving skills with high attention to detail

Proven ability to manage cross-functional stakeholders (Inbound, Warehouse, CS, Tech, 3PL)

Experience in claim management, discrepancy handling, and root cause analysis

Ability to work under pressure and manage high transaction volumes

Good command of English (written and spoken)

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