COMPANY OVERVIEW

BSS Group has been a trusted partner for full-service eCommerce solutions since 2012, providing products and services across multiple platforms. With a global presence, BSS serves hundreds of thousands of customers in more than 150 countries, supported by a team of over 300 professionals.

The company focuses on delivering innovative technologies, strong career development opportunities, and a human-centric working environment. Its ecosystem includes BSS Commerce, Magestore, and SimiCart, reflecting a continuous commitment to expanding and diversifying solutions for the eCommerce industry. Headquartered in Hanoi, BSS Group continues to grow while maintaining a strong focus on international projects and service excellence.

POSITION

Business Consultant

ROLE OBJECTIVE

The Business Consultant is responsible for customer experience, conversion, and long-term value of assigned customers, with a strong focus on presales opportunities, VIP clients, and complex requirements.

This role goes beyond ticket-based support. The Business Consultant owns customer outcomes end to end, from initial consultation and onboarding to product adoption, retention, and value expansion.

KEY RESPONSIBILITIES

1. Presales and conversion

Handle presales calls based on assigned working shifts
Analyze customer needs and consult suitable business and eCommerce solutions
Follow up potential leads referred from Customer Support, collaborators, and other channels
Drive customers to actively use products and convert to paid plans
Prepare proposals and recommend solutions aligned with customer goals

2. Customer development and retention

Build and maintain strong relationships with VIP and key customers
Conduct 1:1 onboarding, setup consulting, and handle special or complex requests
Monitor product usage and proactively recommend improvements
Increase customer satisfaction, retention, and lifetime value

3. Post-meeting follow-up and complex case handling

Summarize requirements and action items after meetings with customers
Coordinate with Tech and Dev teams to track bug fixes, customization, and workflows
Proactively update customers on progress and outcomes
Ensure delivery aligns with customer expectations and business objectives

4. Customer experience and service quality control

Oversee a fixed group of Customer Support collaborators
Regularly review conversation quality and overall customer experience
Take over critical or poorly handled conversations to recover customer trust
Maintain consistent and high-quality service standards

REQUIREMENTS

Strong English proficiency in speaking, writing, reading, and listening for international communication
At least 1 to 2 years of experience in Business Consulting, Customer Success, Business Development, SaaS, or eCommerce
Experience in presales calls, objection handling, and long-term customer follow-up
Strong ownership mindset with a focus on outcomes and customer value
Ability to analyze issues, prioritize tasks, and work independently
Clear, structured communication with customers and internal teams
Fast learner with technology or SaaS products
Familiarity with eCommerce platforms such as Shopify, Magento, or similar technologies is an advantage
University degree in Business, Marketing, or related fields
Comfortable working flexible shifts, including evening and night shifts

WORKING SCHEDULE

Weekly flexible shifts:

09:00 18:00 (office-based)
18:00 00:00 (online)
00:00 09:00 (online)

At least one office day per week.

COMPENSATION & BENEFITS

Base salary: 10,000,000 15,000,000 VND
Total income: 20,000,000 25,000,000 VND based on performance

Monthly and quarterly KPI bonuses based on:

Presales conversion rate
Case handling quality and customer experience
Customer retention and product adoption

Additional benefits:

Flexible working environment
Agile working culture that respects differences and focuses on human development
Clear career path to Senior Business Consultant or Business Consulting Lead
13.5 days of annual leave (12 days according to labor law plus 1.5 days for company trip)
Social and health insurance in accordance with the Vietnam Labor Code
Opportunities to join internal clubs such as football, running, gaming, and more
Team building activities, picnics, and annual summer trips
Birthday gifts and seniority allowance
Support for training programs, courses, and professional certifications

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