Your Tasks

The Sales Administration Executive (SAE) provides essential administrative support to the sales team, ensuring smooth operations, accurate record-keeping, and efficient customer interactions. This role bridges sales, customers, and internal departments, allowing sales representatives to focus on selling while handling backend tasks like order processing and reporting.

Order Processing

Receive, verify, and process sales orders, ensuring accuracy of Purchase Orders details, and customer information.
Follow up with customers for payments and drawing approvals.
Follow up with factory for order confirmation, production schedule, and shipment schedule.
Support export team to verify the shipping documents draft to avoid problems at destination clearance.

Customer Service

Respond to customer inquiries regarding order status, delivery, billing, and resolve complaints.
Provide customer support on customs declaration, and shipment clearance if needed.

Sales Support

Maintain and update customer databases, sales records, and CRM systems.
Support sales team with administrative tasks, such as scheduling meetings or organising events.
Assist in preparing quotes, proposals, presentations, and promotional materials.

Compliance

Ensure compliance with company policies, export/import regulations, and documentation standards.

Cross-Functional Alignment

Coordinate with other departments (e.g., logistics, finance, marketing) for order fulfilment and issue resolution.

Additional Responsibilities

Support financial team with accounts receivable reminder and collection.
Other ad hoc duties assigned.

Your Skills

Excellent command of both spoken and written Japanese and English is essential, to effectively support our Japanese client portfolio.
Bachelor's degree or Diploma in Business Administration, Supply Chain Management, Logistics, or related field preferred.
25 years of experience in order management, sales support, administration, or import/export management.
Proficiency in Microsoft Office (especially Excel for reports) and CRM software (e.g., Salesforce).
Understanding of Incoterms and international trade documentation requirements.
Strong data entry and record?keeping capability with attention to detail.
Good analytical skills to interpret order metrics and improve processes.
Strong organizational and multitasking abilities in a fast-paced environment.
Must be a strong team player and customer-oriented professional with excellent communication, analytical, organizational, and relationship management skills.

What We Offer

An open corporate culture
Exciting projects with creative freedom, short decision-making processes
An attractive remuneration package
Corporate benefits with various providers

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