ABOUT THE TEAM

The Enterprise Customer Onboarding & Mastering (ECOM) Domain provides best in class customer onboarding and ensures customer profiles are complete, accurate and connected to all other Digital and Banker systems in the bank.

MAIN JOB RESPONSIBILITIES

Serve as the primary liaison between the Domain, Technology and Business Product Owner

Work with the business to analyse as-is business processes, elicit business requirements and produce documented and approved specifications for any new or change to technology applications and/or business processes

Maximise the value being delivered by ensuring all features and stories are aligned to business value

Works with the Product Owner to refine the backlog of the team through prioritisation, estimation and decision making.

Work in close collaboration with the Product Owner, your peers in the BA team, Solution Architects, Solution Designers and the Scrum Team/s to refine and socialise detailed requirements through progressive elaboration sessions

Supports Developers, Engineers and UX designers in understanding the requirements so they can deliver on their commitments.

Fulfil other tasks as assigned by your People Leader and/or authorized representative of NAB Vietnam from time to time.

YOUR SKILLS & EXPERIENCE

Must have

Minimum 8 years experience as a Senior Digital Business Analyst

In-depth understanding of Financial Products, processes and systems

Creativity and simplifying complex processes and issues, problem solving and analysis

Ability to communicate a product vision to key stakeholders and teams, and working with product owner to develop it into a shaped backlog of key features, epics stories and goals for individual sprints.

Develops and maintains a broad perspective; understands and considers issues in the context of overall market, customer, and business strategies

Extensive experience working in an agile environment and familiarity with HCD techniques

Analysis and delivery experience within complex environments

API design knowledge

Run story elaborations, sprint planning sessions and other Agile ceremonies.

Master at leading workshops, in a cross functional business and IT team through the discovery, development and operational usage stage of change.

Ability to quickly understand the technical stack and grasp basic know-how of the systems that deliver your requirements.

Ability to work closely with key stakeholders and build collaborative partnerships

Proven analytical skills and evidence-based decision making

Comfortable with ambiguity

Nice-to-have

Extensive knowledge and experience in Customer Onboarding, AML and Fincrime.

Qualification Requirements

Tertiary qualified with a Degree in Business and preference to post graduate qualifications

Experience in the Banking or Financial Services industry

THE BENEFITS AND PERKS

We appreciate and reward our colleagues who do great work every day - from excelling for our customers, to taking ownership of an issue to get it resolved. Here's how we support our people with a range of exclusive benefits.

1. Generous compensation and benefit package

Attractive salary

20-day paid annual leave and 7-day paid sick leave

13th month salary and Annual Performance Bonus

Premium healthcare for yourself and family members

Monthly allowance for team activities

Premium welcome kit and occasional gifts of appreciation

Extra benefits on your work anniversary

2. Exciting career and development opportunities

Large scale products with modern technologies in banking domain

Clear roadmap for career advancement in both technical and leadership pathways

Access to digital learning platform such as Udemy

Consistent and high-quality leadership training through the Distinctive Leadership program (DLP)

Specialist capabilities and accreditations in key skill areas such as Cloud Engineering, Digital, Data, Security and SREs (Site reliability engineers)

Sponsored English course with native teachers

Opportunity for training in Australia

3. Professional and engaging working environment

Hybrid working model and excellent work-life balance

State-of-the-art & modern Agile office

Food and beverages in the office pantry

Employee Assistance Program to improve your physical and mental health

Annual team activities and company events

A solid and talented team behind you - great people who love what they do

A DIVERSE AND INCLUSIVE WORKPLACE WORKS BETTER FOR EVERYONE

We know that our people make us who we are. That's why we have built a culture of respect - where everyone feels valued and appreciated for being their true authentic selves at NAB. With our focus on inclusion and diversity, and in partnership with our Employee Resource Groups, NAB is a place where First Nations colleagues, colleagues of all genders, sexualities and ages, carers and colleagues with disability, and colleagues from all cultures, races and religions have the opportunity to thrive, connect and grow.

We are intent on providing an environment where you can work your way. Ask about our many flexible work options and please let us know if we can provide any adjustments throughout the recruitment process.

CLOUD-FIRST

NAB is undergoing an exciting Cloud First technology transformation by taking advantage of the latest tools and techniques used by leading technology and digital companies globally. But it's not just about the Tech, we are also investing heavily in our people, so if you have an appetite to learn, grow and elevate others around you, this is the place for you!

If this excites you, let's have a chat over a cup of coffee!

It's more than just a career at NAB!
We believe in people with people and dreams, and we want you to achieve your aspirations. More than just a career, NAB Vietnam offers you a flexibility to balance your work - life, the opportunity to grow as professionals, people and a complete set of well-being offerings. If you have an appetite to learn, grow and elevate others around you, this is the place for you.

IT'S MORE THAN MONEY
We naturally also provide a very competitive remuneration package but a career with us is about a lot more than money. We believe in people with ideas and dreams, and we want you to achieve your aspirations. We will work together to deliver exceptional products and outcomes that push the limits of our own aspirations. Our passion for creating value and exceeding our customers expectations means we are constantly striving to redefine our standards of excellence. You will have our backing to develop and our encouragement to explore, realize and reach your full potential.

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