Job Responsibilities

1.Strategic Oversight:

Develop and implement operational strategies for hotels nationwide, ensuring alignment with company goals and brand standards.
Oversee the opening of new properties and the integration of new acquisitions.

2.Business Management:

Monitor and evaluate the performance of all hotels in the country to ensure compliance with operational, financial, and quality standards.
Enforce standardized operating procedures across all properties.

3.Financial Execution:

Set and manage budgets for each hotel as well as for the country as a whole.
Analyze financial statements and reports to identify trends, variances, and opportunities for improvement.
Optimize revenue streams, control costs, and enhance profitability.

4.Staff Leadership:

Recruit, train, and develop hotel General Managers and other key leadership roles.
Conduct regular performance evaluations, providing coaching and professional development opportunities.
Foster a culture of collaboration and high performance across all hotels.

5.Guest Satisfaction:

Ensure high levels of guest satisfaction by maintaining quality service standards and promptly addressing issues or complaints.
Implement and monitor guest feedback systems to drive continuous improvement.

6.Compliance and Safety:

Ensure all hotels comply with local, regional, and national regulations, including health, safety, and labor laws.
Implement and enforce safety and security protocols at all properties.

7.Brand Standards:

8.Market Analysis & Reporting:

Conduct market research to identify trends, competitor activities, and opportunities for expansion.
Develop and implement strategies to enhance the brands influence and market share in the country.

9.Stakeholder Management:

Build and maintain relationships with key stakeholders, including owners, investors, suppliers, and local authorities.
Represent the company at industry events and forums.

10.Reporting & Communication:

Qualifications

Bachelors degree or above, any major;
Prior hotel operations experience preferred;
Strong ability to learn quickly, clear thinking, and solid logical analysis skills;
Ability to work independently, accept challenges, and perform under target pressure;
Excellent communication, interpersonal, organizational, and teamwork skills, with a willingness to take on challenges;
Proficiency in Vietnamese + English/Chinese.

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