1.Training Design and Development:

Conduct training needs assessments through observations, interviews, and performance evaluations.
Review and enhance existing training materials to ensure relevance to current warehouse processes and standards.

2.Training Delivery:

Facilitate hands-on training sessions and workshops for warehouse staff on operational procedures, safety protocols, and best practices.
Conduct functional training sessions for Supervisors and Leads when required.
Apply a variety of training techniques (e.g., simulations, role-plays, on-the-job coaching) to maximize engagement and learning outcomes.
Ensure sessions are interactive, practical, and well-aligned with warehouse schedules.

3.Evaluation and Improvement:

Continuously refine training content and methods based on participant feedback and changing business needs.
Ensure accurate records of attendance, assessments, and results for reporting purposes.
Prepare training reports (e.g. monthly, quarterly, yearly) as required.

4.Collaboration and Support:

Partner with warehouse managers and team leads to identify and plan training needs and schedules.
Stay updated on best practices and trends in warehouse operations and adult learning methodologies.
Safety and Compliance:
Ensure all training programs comply with Shopee's policies and relevant safety regulations.
Foster a strong safety culture and encourage continuous improvement in operational practices.

Working location: Bac Ninh & Binh Duong
Bachelor's degree in Logistics, Supply Chain Management, Human Resources, or a related field with 3+ years of experience in training, preferably in warehouse operations or logistics.
Strong understanding of warehouse processes and operations.
Excellent presentation and communication skills, with the ability to engage diverse audiences.
Proficient in training methodologies.
Ability to assess training needs and develop tailored training solutions.
Proficient in Microsoft Office and Google Workspace, especially Google Sheets and Google Slides.
Be able to deliver training to big groups of staff in short time with minimum resources
Willing to travel to other warehouse sites to conduct training when required (low frequency).
Strong organizational and time-management skills.
Ability to work independently and as part of a team.
Passion for continuous learning and development.
Adaptable, proactive, and open to feedback.
Able to stay calm and maintain professionalism under pressure.

Operations Trainer (Bac Ninh/ Binh Duong) - SPX Express