1. Business & PnL Management

Manage end-to-end commercial & financial performance of Retail program, balancing topline growth and bottom-line efficiency
Translate business priorities into clear weekly and monthly execution plans, ensuring consistent delivery against performance targets (ADO, ADG, PnL)
Drive Pricing & Promotion strategy and execution for Retail program, ensuring topline growth and bottom-line profitability
Coordinate with cross-functional teams (BD, BI, Marketing, Ops) to ensure seamless execution and timing adherence

2. Business Performance Analytics

Monitor and analyze key performance metrics (e.g., traffic, conversion, CIR) to identify gaps and opportunities
Conduct deep-dive analysis on underperforming areas and drive data-backed action plans to improve business outcomes
Develop and maintain dashboards and reports to track business health and support decision-making
Provide regular performance insights and recommendations to stakeholders to drive continuous optimization

3. Process Management

Partner with Product, Engineering, and Operations teams to support Retail-related product and process improvements
Identify workflow gaps and lead initiatives to enhance operational efficiency, scalability, and execution quality
Drive standardization and optimization of key processes across Retail shop operations
Ensure operational readiness and smooth rollout of new initiatives, features, or programs

4. Team Leadership & Stakeholder Management

Lead and develop a high-performing team, fostering strong ownership, accountability, and execution excellence
Align and influence cross-functional stakeholders to drive shared business goals
Build scalable frameworks and ways of working to support long-term Retail growth
Other tasks as assigned

5+ years of relevant experience in commercial growth, strategy planning, management consultant
Strong problem-solving and strategic thinking
Self-driven, organized, and able to lead cross-team work
Excellent communication and project management skills
Background in e-commerce or cross-functional projects is highly preferred

Fulfillment Project Management Lead - Shopee