JOB PURPOSE

The Expert, AOCC Operations leads real-time operational coordination, situational awareness, and information management within the AOCC. Acting as the AOCC Shift Lead, the role coordinates stakeholders, manages disruptions, supports decision-making, and ensures safe, efficient, and resilient airport operations.

KEY ACCOUNTABILITIES

A/ AOCC Shift Leadership, Airport Coordination & Situational Awareness

Act as the AOCC Shift Lead during assigned shifts, coordinating airport-wide operational activities under the functional authority of the Airport Duty Manager.
Maintain comprehensive situational awareness across airside operations, terminal operations, passenger services, ground handling, technical and maintenance activities and airport support functions.
Monitor airport operations, flight schedules, stand utilisation, passenger flows, operational capacity and emerging risks, escalating significant issues to the Airport Duty Manager and relevant stakeholders.
Serve as the primary coordination point within the AOCC, ensuring timely information sharing, effective communication and implementation of operational decisions.
Maintain the airport operational log, operational information systems and formal shift handovers to ensure continuity of situational awareness and outstanding actions.

B/ Flight Coordination, Apron Management & Operational Information

Coordinate flight activities and monitor aircraft arrivals, departures, delays, diversions and schedule changes based on information provided by airlines, airport systems and VATM.
Coordinate aircraft stand allocation, stand changes, aircraft towing activities and apron operations in accordance with the Aerodrome Manual, applicable LoAs and Apron Management Service procedures.
Monitor apron capacity, stand availability and operational constraints affecting aircraft turnaround activities, using approved FPL information to support operational planning and impact assessment.
Act as the operational focal point for NOTAM coordination and operational information relating to infrastructure restrictions, planned works, equipment outages and operational impacts.
Prepare and disseminate operational reports, briefings and situational updates and support airport operational trials, ORAT activities and operational readiness programmes.

C/ Disruption Management, LVP Coordination & Operational Recovery

Coordinate airport operational responses to disruptions, delays, adverse weather, equipment failures, capacity constraints and IRROPs.
Support the Airport Duty Manager in assessing operational impacts, identifying recovery options and coordinating resources, priorities and response activities.
Coordinate implementation of LVP during assigned shifts and ensure stakeholders are informed of applicable operational restrictions and requirements.
Support AOCC operations during AEP activations through effective operational information management and coordination with the Airport Duty Manager, Incident Commander and responding agencies.
Participate in post-event reviews, operational investigations and lessons learned activities and support continuous improvement of AOCC procedures, disruption management and operational resilience.

JOB REQUIREMENTS

A/ Qualifications

Bachelor's Degree in Aviation Management, Airport Operations, Air Transport Management, Business Management or a related discipline

B/ Work Experience

Minimum 7 years of experience in airport operations, AOCC, airline operations control, apron operations, flight coordination or operational coordination within a complex operational environment.
Minimum 3 years of experience in an AOCC, Airport Duty Management function, airline operations control centre, apron management environment or comparable real-time operational environment.
Demonstrated experience coordinating airport operations, flight activities, apron operations, operational disruptions, recovery activities and stakeholder communications.
Experience supporting operational readiness programmes, ORAT activities, airport mobilisation projects or operational transition initiatives.
Strong understanding of airport, terminal, airfield, apron and flight operations and airport stakeholder interfaces, with experience using AODB, FIDS, RMS, stand allocation systems and operational reporting tools.

C/ Certifications & Licenses

Airport Operations qualification.
ICAO Safety Management System (SMS) training.
Emergency Management or Incident Management training desirable.
Low Visibility Procedures (LVP) and Airside Safety training desirable.
Airside Driving Permit (ADP) desirable;

Expert, AOCC Operations (Gia Binh International Airport)