Description

Amazon Global Selling is seeking a dynamic and innovative Account Manager to join our Vietnam-based Southeast Asia hub, supporting sellers from Singapore, Malaysia, and Thailand. This is a unique opportunity to work at the intersection of seller success and AI innovation, helping businesses across three ASEAN markets scale their presence on Amazon's global marketplaces.

As part of our offshore model, you'll be pioneering new ways of working that combine high-touch seller engagement with advanced AI tools to maximize impact. You'll help sellers navigate their growth journey while being at the forefront of AI-powered account management innovation in the region.

Key job responsibilities

Drive Seller Growth and Performance

Identify and onboard SG/MY/TH sellers to participate in Amazon Global Selling programs, drive feature adoption to improve customer experience
Monitor seller performance metrics and work with sellers to achieve operational excellence
Provide coaching on best practices to optimize selection, listings, pricing, inventory, and advertising strategies
Conduct business reviews with sellers, analyze sales trends and drivers, and develop recommendations for growth

Account Management and Relationship Building

Serve as primary point of contact for a cohort of SG/MY/TH sellers, delivering consultative support via one to one and one to many approach
Proactively identify and address issues that may impact seller performance and become a trusted advisor for their Amazon business
Escalate complex issues to appropriate teams while maintaining seller satisfaction

Program Execution and Collaboration

Execute structured campaigns focused on different Amazon programs and products
Maintain accurate seller records and track engagement outcomes in internal systems
Collaborate with cross-functional teams to drive seller success
Leverage AI-powered tools to enhance productivity and seller coverage effectiveness

Basic Qualifications

Bachelor's degree required
2+ years of account management or customer success experience, preferably in e-commerce, online services, or retail industries
Demonstrated success in exceeding targets using a consultative, solutions-focused approach
Strong analytical skills with proficiency in Microsoft Excel and data-driven decision making
Excellent written and verbal communication skills in English
Strong learning agility and genuine interest in AI technologies and their applications
Comfortable working with international and cross-cultural teams

Preferred Qualifications

Experience with global e-commerce or marketplace platforms
Mandarin or Thai language skills are a plus
Experience using analytical tools, marketing tools, productivity tools, and online collaboration platforms
Previous experience supporting sellers or businesses in Singapore, Malaysia, or Thailand markets

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Company - Amazon Corporate Services Vietnam Company Limited

Job ID: A3203123

Account Manager (Mass seller management for Singapore/Malaysia/Thailand Sellers)