Job Description

Receiving support requests directly from users, via emails or hotlines, logging tickets to the ServiceDesk system, and confirming the reception of requests to users in a timely manner
By oneself or together with the team, analyzing the issues, proposing solutions and implementing them in accordance with guidelines for common IT tasks. Main areas of support include PCs (hardware/software/connectivity), LAN cabling, Wireless, printers, fax machines, scanners, photocopying machines, projectors and other IT devices
Setting up and preparing PCs/Laptop (hardware/software/connectivity) for newcomers and Renesas VN employees
Maintaining/Upgrading PCs (hardware/software/connectivity) and other IT devices for current users when requested
Understanding IT Storage/Warehouse organizing. Ability to manage and maintaining IT assets, IT accessories ...
Installing software base on user requests
Completing other technical tasks assigned by IT Supervisor/Manager and the Management;

Job Requirements

On-site work
Good knowledge in PC and other IT devices hardware/software/connectivity, including Windows and Linux operating systems, good skills in analyzing, diagnosing and trouble-shooting issues
Have experience working on any Help Desk or similar systems (example: ServiceNow, JIRA, ...)
Basic knowledge in networking, server, corporate web tool/application, web filter, antivirus software, VPN ...
Good knowledge in Operation System: Windows 10/11, Redhat, Ubuntu
Good knowledge in writing scripting: PowerShell (Windows) and Bash shell (Linux)
Have knowledge about any Cloning system or mass deployment is a plus
Have knowledge in MS Office 365, Microsoft 365 Tools, AD Azure, Copilot, Virtualize system is advantage
Ability to utilize tools like Microsoft Excel, Power Point, Power BI, Power Automate, Power Apps to write report and analyze it, is a plus.

Qualifications

Bachelor of Computer Science, Information Technology related technical field.
Good communication in English
Enthusiasm for user support roles, demonstrating professionalism, good manners, and empathy toward users.

Additional Information

Renesas is an embedded semiconductor solution provider driven by its Purpose To Make Our Lives Easier. As the industry's leading expert in embedded processing with unmatched quality and system-level know-how, we have evolved to provide scalable and comprehensive semiconductor solutions for automotive, industrial, infrastructure, and IoT industries based on the broadest product portfolio, including High Performance Computing, Embedded Processing, Analog & Connectivity, and Power.

With a diverse team of over 21,000 professionals in more than 30 countries, we continue to expand our boundaries to offer enhanced user experiences through digitalization and usher into a new era of innovation. We design and develop sustainable, power-efficient solutions today that help people and communities thrive tomorrow, To Make Our Lives Easier.

At Renesas, You Can

Launch and advance your career in technical and business roles across four Product Groups and various corporate functions. You will have the opportunities to explore our hardware and software capabilities and try new things.
Make a real impact by developing innovative products and solutions to meet our global customers evolving needs and help make people's lives easier, safe and secure.
Maximize your performance and wellbeing in our flexible and inclusive work environment. Our people-first culture and global support system, including the remote work option and Employee Resource Groups, will help you excel from the first day.

Are you ready to own your success and make your mark

Join Renesas. Let's Shape the Future together.

Renesas Electronics is an equal opportunity and affirmative action employer, committed to supporting diversity and fostering a work environment free of discrimination on the basis of sex, race, religion, national origin, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by law. For more information, please read our Diversity & Inclusion Statement.

IT Analyst (Help Desk Engineer)