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This role sits within ABB's Robotics business, a leading global robotics company. We're entering an exciting new chapter as we've announced the plan for SoftBank Group to acquire ABB Robotics. SoftBank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing. By joining us now, you'll be part of a pioneering team shaping the future of robotics—working alongside world-class experts in a fast-moving, innovation-driven environment.

This Position reports to:

Service Manager

Your Role And Responsibilities

In this role, you will have the opportunity to drive service sales processes, generate service sales opportunities and secure profitable sales within the designated areas. Each day, you will focus on Installed Base (IB) penetration and selling the entire Service product portfolio. You will also showcase your expertise by building long-term customer relationships and ensuring immediate response to specific customer needs and issues.

The work model for the role is hybrid and reporting to Service Manager

This role is contributing to the ABB Robotics in Northern Vietnam.

You will be mainly accountable for:

Service sales delivery: In collaboration with the Service Sales Manager and/or Service Manager implements Service sales strategy Penetrates IB, promotes various upgrade, retrofit and value add solutions to the benefit of the customer and ABB Understands the channel strategy and the establishment of related prices and prepares sales plans, reviews them and proposes recovery plan(s) when needed Regularly updates installed base in ServIS (the approved Service database) with the changes made at site.
Volume and profit: Utilizes ServIS to understand the existing installed base (IB) and identifies and develops sales opportunities for Service products and solutions to penetrate the existing IB/new IBs in the market Focuses on the entire Service portfolio to secure profit for assigned Businesss/Product Groups.
New opportunities: Generates Service sales leads and develops new market opportunities by utilizing market trend information, identifying and exploring potential new service portfolios Takes a One ABB approach to leverage other colleagues portfolios.
Customer approach: Establishes long term customer relationships by understanding customer requirements and applicable regulations and demonstrating in-depth technical service product/solutions knowledge to promote Life Cycle Management (LCM) Registers customer feedback and ensures customer satisfaction throughout the sales process.
Sales process: Sells entire service product portfolio to expand ABB footprint in the designated area(s) Charts out and monitors sales proposals, tenders and follows up proposal statistics Prepares ABB's Service offerings based on customer need and in coordination with the local Service Sales Manager and/or Service Manager Communicates contract details in accordance with ABB offering and strategy Manages administrative sales processes.

Qualifications For The Role (Mandatory)

Bachelor's degree in Robotics, Mechanical Engineering, Electrical Engineering, or a related field.
Knowledge of industrial robot systems and other applications in manufacturing are an advantage.
Ability to travel and willing to work at customer site.
Experience in customer account management preferred.
Work experience in an English-speaking environment preferred.

More About Us
ABB Robotics as one of the world's leading robotics and machine automation suppliers, is the only company with a comprehensive and integrated portfolio covering robots, Autonomous Mobile Robots and machine automation solutions, designed and orchestrated by our value-creating software. We help companies of all sizes and sectors - from automotive to electronics and logistics – become more resilient, flexible and efficient. Our Business Area supports customers in the transition towards the connected and collaborative factory of the future.

This role sits within ABB's Robotics business, a leading global robotics company. We are entering an exciting new chapter as we have announced the plan for SoftBank Group to acquire ABB Robotics. Soft-Bank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing. By joining us now, you'll be part of a pioneering team shaping the future of robotics working alongside world-class experts in a fast-moving, innovation-driven environment.

We value people from different backgrounds. Could this be your story Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.

We value people from different backgrounds. Could this be your story Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.

Service Sales Specialist