On Road; Handling; Dispatch; Service Assurance; Network Control; Transport Scheduling; Customer Service; Contract Management/ Sourcing; Domestic Special Services; Weight & Balance; Commercial Airline Management; Spot Management; Lift; Hub Control Centre; Clearance & Brokerage Operations; Clearance Admin Inbound/ Outbound; Export Controls; Customer Services; Dangerous Goods; Cross-border Linehaul; Vendor Management; Admin & Support; Weight & Balance (Ramp Operations); Pick Up & Delivery; Domestic Hub Operations; Linehaul Operations; Road Linehaul (Transport Scheduling, Fleet Management); GSP Management (Domestic); Property & Facilities; Quality Management; Contingency Planning; Vehicle & Equipment Maintenance; Return to Work

What You Will Do

As an Operations Manager for Pick-Up & Delivery (PUD), Sorting, and Ramp operations, you will lead end-to-end logistics execution to ensure seamless movement of shipments from first mile to last mile. You will drive operational excellence, optimize resources, and ensure high service performance while maintaining cost efficiency and safety standards.

Key Responsibilities

Lead, coach, and motivate operations teams across PUD, sorting hubs, and ramp activities to achieve productivity and service excellence
Oversee daily operations performance, ensuring shipments are picked up, sorted, and dispatched accurately and on time
Monitor KPIs including service quality, transit time, loss & damage, and cost efficiency; take corrective actions where required
Drive operational planning including route optimization, sortation efficiency, and ramp handling effectiveness
Ensure efficient coordination between first mile, hub operations, and air/linehaul connections
Implement continuous improvement initiatives to optimize workflows, reduce operational costs, and enhance service levels
Manage resource planning (manpower, fleet, equipment) to meet volume demands and operational targets
Enforce compliance with safety, regulatory, and operational standards across all processes
Establish a customer-centric culture focused on delivery reliability and service quality
Identify training needs, develop team capabilities, and implement workforce development plans
Produce and analyze daily/weekly/monthly operational reports for performance tracking and strategic decisions

Key Requirements

Bachelor's degree in Logistics, Supply Chain, Business Administration, or related field
Minimum 7 years of experience in logistics/express operations (PUD, hub, or air/ramp handling)
Strong understanding of transportation, routing, sortation processes, and last-mile delivery
Proven leadership experience managing large operational teams in a fast-paced environment
Data-driven mindset with strong analytical and problem-solving skills
Knowledge of operational KPIs, cost management, and performance optimization tools
Strong organizational, time management, and decision-making skills
Excellent communication and stakeholder management abilities

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World's Most Admired Companies by Fortune magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970's. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today's global marketplace.

Operations Manager (Pick-Up & Delivery (PUD), Sorting & Ramp)