CLIENT SERVICE ASSOCIATE

Location: Hai Ba Trung street, Xuan Hoa (D.3), Ho Chi Minh city, Vietnam
Team: Expert Interviews
Language: 100% English Environment
Hybrid working mode applied from the fifth working month.

ABOUT THE ROLE

This isn't just an entry-level role; it's a commercial bootcamp. As an Associate, you will act as the information bridge between global decision-makers and the world's most specialized industry experts. You will partner with our clients - including top-tier investment bankings, hedge funds, strategy consultancies, global corporates or PE firms - to understand their knowledge gaps and identify, headhunt, and persuade C-suite executives to share their insights with our clients in exclusive consultation interviews.

Your Day-to-day Responsibilities will Involve

Deconstructing Briefs: Analyze complex client needs to identify knowledge gaps, and determine the information required to address them.
High-Level Headhunting: Conduct deep profile research using LinkedIn and professional networks to identify the best-matching industry leaders.
Cold-Call Outreach & Persuasion: Initiate conversations to pitch projects and persuade global experts to participate in consultations.
End-to-End Management: You own the final step, from matching vetted experts with clients, coordinating schedules across time zones, and making sure every client interaction runs smoothly and delivers the answers clients need.

WHAT WE LOOK FOR

At Dialectica, we don't believe in a one size fits all approach to hiring. We celebrate diverse backgrounds, yet our most successful team members consistently demonstrate the following core traits:

Effective Communication in English: A must-have for our 100% English-speaking global workplace.
Sales & KPI Driven: A result-oriented mindset proven through previous experience, high-pressure projects, internships, or extracurricular achievements.
Resilience: A growth mindset that views challenges as opportunities to sharpen your skills.
Business Acumen: A solid understanding of task organization, information processing, and problem-solving, supported by a bachelor's degree or higher in any discipline.

WHY JOIN US IN HCMC

Top-tier Compensation Package: A competitive base salary and monthly allowance, plus attractive monthly bonus scheme that stand out against market benchmarks.
Transparent Career Path: A fast-track promotion path that helps high performers reach Manager level in 2 years and Vice President in 5 years.
Global Mobility: The unique opportunity to work in Athens, Montreal, or Bogota through our international exchange program.
Comprehensive Benefits: Total 20 paid leaves per year, a hybrid working policy, private medical insurance, wellness sponsorships, and frequent team-bonding events.
Skill Mastery: Master the soft skills of the future including negotiation, strategic communication, project management, and beyond.
Dynamic Working Environment: A creative, entrepreneurial and fast-paced workplace guided by the values of transparency, diversity, quality, teamwork, ownership, and constant improvement.

About Dialectica

Dialectica is an information services company that helps businesses access the knowledge they need to make informed decisions. Founded in 2015, the company has quickly grown to become a top 5 global leader and trusted partner for the world's leading investment firms, consultancies, and fortune 500 corporations. With 6 global offices in Europe, Asia, North and South America Dialectica serves over 1,000 clients across industries and geographies. The company specializes in delivering primary research services by connecting clients with industry experts and providing actionable insights. Through expert interviews, custom research, and market analysis, Dialectica empowers clients to evaluate opportunities, address challenges, and gain a competitive edge in their sectors. What sets Dialectica apart is its unwavering focus on quality, innovation, and exceptional client service. A team of over 1,500 professionals drives the company's success, embracing a culture of excellence, collaboration, and continuous growth. Dialectica's commitment to operational rigor and delivering consistent value has earned it recognition for 6 consecutive years as one of Europe's fastest-growing companies by the Financial Times.

Dialectica is an Equal Opportunity Employer. Dialectica does not discriminate on the basis of race, religion, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.

Not sure if you have it all Apply anyway! At Dialectica, we strive to create an inclusive work environment, and we welcome candidates with different experiences and backgrounds.

Client Service Associate - June & July intake- Vietnam