Company: 3801 UOB Vietnam

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

About the Department

Personal Financial Services: We design and provide products and services that empower our customers to enjoy greater banking convenience while they extract more value from their money. In particular, we are focused on promoting and developing healthy saving and investment practices across generations.

Overview Of The Role

Functional responsibility for the management of Cards & Payments (CPP) is responsible for:

Establishing market leadership position for Cards & Payments in Vietnam;
Leading a team of individuals in product development, portfolio management and acquisition;
Aligned with PFS Business Strategy in growing the Franchise and building a quality asset business.
Building a bench strength with a strong succession pipeline for the leadership;
Championing CPP's Net Promoter Score & Employee Engagement Score; and
Understand the organization of the Bank as a whole and contribute to achieving strategic objectives.
Responsibility for the similar function/unit across the unit group
Uplift AML standards in CPP

Job Responsibilities

Formulation and Implementation of Strategies
Provide strategic direction for growing the business franchises.
Lead the business leadership team in growing and managing the business in a risk-focused and sustainable manner, while developing customer-centric products and outcomes.
Oversee the implementation of business plans to ensure achievement of strategic and operational goals.
Set direction for managing the risks associated with the businesses. Control the risk profile and portfolio quality of the business segments. Ensure that sound and appropriate governance arrangements are put in place within the business segments.
Lead the transformation of the business to accelerate digital adoption and ensure the business is future-proofed.
Approval Limits and/or Risk Limits
Credit approval authority and limit as prescribed in the Group Credit Policy.
Mandate or authority to approve operating expenses, projects and capital expenditure as prescribed in the Group Requisition, Procurement and Payment Policy.
Authority to execute monetary instruments, sign agreement obligating the Bank for provision of services, as listed in the Authorized Signatures book.
Risk Appetite and Risk Management

Responsibilities

The Head, Cards & Payment, is a First Line role providing risk oversight over the organization and is responsible for the following:

Setting direction for the management of risks associated with the Group, and operating within the approved risk appetite;
Managing the risk profile and portfolio quality of the Group. Collaborating with Line 2 Functions and specialist functions to manage risks. Ensuring that sound and appropriate governance arrangements are put in place;
Managing risks associated with Personal Financial Services including the following:
Operational Risk;
Conduct Risk;
Regulatory Risk; and
Reputational Risk.
Hiring and Supervision of Employees
Lead and evaluate the CPP leadership team. Determine the accountabilities of subordinate Material Risk Personnel (MRP) and direct one-downs. Carry out appropriate supervision.
Build a strong succession pipeline for the leadership team.
Provide tone from the top with the emphasis that hiring, training and remuneration of staff would factor in the obligations to uphold a strong risk culture and proper conduct.
Execute the approved performance management and remuneration framework. Ensure disciplinary actions are taken where necessary. Ensure responsible people are fit and proper, where applicable.
Others

Accountable for the design, delivery and maintenance of country products offered to customers, including sales and transactions processing, post-sale handling and remediation of customers complaints in respect of these products.

Job Requirements

A strong background with more than 20 years of working experience with 10 years in senior management level in a banking/financial services organization industry and competitor products/services
Experience managing in a global and matrixed environment including managing cross-functional areas with direct and indirect reports (e.g. risk, finance, decision management, marketing, operations)
Working knowledge of the different systems, theories, and practices relevant to a function as well as practical experience of multiple business cycles
Strong collaboration, be able to consult bank-wide stakeholders and BSU management.
Be able to identify practical and innovative solutions to improve the operations.
In-depth knowledge of industry and competitor products/services
Qualification:
Bachelor's degree/University degree or equivalent experience
Master's degree preferred

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a Difference

Cards Product & Payment Head