We are seeking an experienced HR Director to serve as the linchpin that transforms our company's vision into a living, breathing people strategy. The role will encompass the planning, development, implementation, and assessment of our human resource function and performance in Vietnam. We are looking for professionals who are effective in the boardrooms and on the ground delivering impactful results. If you are an HR professional with a rare combination of strategic vision, hands-on empathy and operational rigor, join us.

Responsibilities

The HR Director will act as an employee champion and a leader of change. You will plan, develop, organize, implement, direct and evaluate the organization's human resource function and performance in Vietnam. Specifically, you will be:

Strategic Business Partner

In our organization, the HRD is deeply fluent in business strategy. The HRD understands market trends, competition, operating margins, and growth levers, and participates in executive decision-making — not as a support function, but as a driver. The HRD shapes people's plans that directly enable business objectives (growth, innovation, margin improvement, culture).

Change Architect & Culture Custodian

HRD leads transformation — be it digital adoption, reorganization, culture shift, team integration, or evolving leadership models. The HRD is equally a steward of the company's values, culture, psychological safety, and identity. The HRD can preserve what matters and press change where needed.

Organizational Designer & Talent Builder

The HRD carves future-ready structures and roles; designs clear career paths; anticipates capability gaps; and builds internal and external talent pipelines. The HRD partners with business units to align talent life cycle (hire, develop, retain, rotate) with business needs.

People First, Metrics Backed

Empathy, humility, and trust are core to an HRD's style. The HRD builds genuine relationships with leaders, managers, and employees across levels, acting as mentor, coach, sounding board. Yet the HRD also demands rigor: HR dashboards, turnover metrics, predictive analytics, cost-of-capital models, use of data to anticipate issues (attrition hotspots, engagement dips, skills gaps).

Operational Excellence & Compliance Steward

The HRD ensures HR processes (recruitment, performance management, rewards, payroll, benefits, policies) are robust, scalable, fair, efficient, legally compliant. She picks best-in-class systems and processes to ensure consistency and reduce friction.

Global & Local Sensitivity

In a cross-border context, the HRD balances global HR frameworks (benchmarks, standards, mobility, talent exchange) with local cultural, regulatory, and market realities. The HRD is adept at operating in diverse contexts and aligning global-local tensions.

Talent Magnet & Brand Ambassador

The HRD helps define the employer brand, narratives, and candidate experience. The HRD ensures our company is not just a workplace but a mission that people want to join and stay in.

Resilient & Adaptive Mindset

In volatile, ambiguous environments, the HRD thrives. The HRD balances bold decisions and calculated risks. The HRD learns fast, pivots when needed, and stays composed in turbulence.

Strong Influencer & Communicator

The HRD speaks credibly with C-suite, board, external stakeholders and with rank-and-file employees. The HRD shapes narratives, inspires buy-in for change, resolves conflicts, and brings alignment.
Purpose - Leads with a deep sense of why behind every people decision. Shapes HR strategy to serve the company's mission of reducing financial suffering and human impact — ensuring that recruitment, development, and culture all move the organization closer to its higher purpose, not just quarterly metrics. Inspires leaders and employees to see their roles as contributions to a shared cause.
Mindfulness - Models awareness, empathy, and presence in every interaction. Creates spaces for honest dialogue, attentive listening, and emotional intelligence in leadership. Balances speed with reflection — understanding when the organization needs to pause, heal, or re-center before pushing forward. Promotes wellbeing as a strategic lever, not an afterthought.
Insight-Driven - Uses people analytics, organizational sensing, and qualitative insights to illuminate what numbers alone cannot. Translates data into foresight — anticipating shifts in talent, motivation, and capability before they surface. Makes evidence-based yet human-sensitive decisions, blending HR technology with emotional intelligence.
Audacity - Has the courage to challenge legacy mindsets, redesign outdated systems, and advocate for what's right rather than what's easy. Experiments boldly with new organizational models, leadership frameworks, and talent philosophies. Inspires the company to embrace change with conviction and optimism — while grounding every innovation in values and ethics.

Requirements

Experience & Track Record

A decade or more in HR leadership or senior roles spanning generalist and specialty (e.g. talent, L&D, OD, reward).
Proven track record of leading transformations (reorg, integrating acquisitions, digital HR)
Experience as HRBP or embedded partner to business units
P&L exposure or deep partnership with operations to link HR levers to business outcomes
Exposure to multinational / cross-cultural settings
Hands-on experience in designing compensation / performance systems, succession, leadership development
Strong exposure to data & analytics in HR (using metrics, predictive modeling, dashboards)
Credibility in labor / legal / compliance domain
Evidence of building high-performing HR teams under them

Leadership Presence & Behavior Traits

High emotional intelligence (EQ) — reading moods, adjusting style, moderating tension, restoring trust
Integrity, courage to confront tough issues, clarity of values
Servant leadership: empowers others, delegates, builds capacity
Balances short-term putting out fires with long-term investments in culture and capability
Continuous learner mentality
Humble yet confident — no ego over winning as a team

What We Offer

Join our team and enjoy:

Competitive compensation package, including 13th-month salary and performance bonuses
Comprehensive health care coverage for you and your dependents
Generous leave policies, including annual leave, sick leave, and flexible work hours
Convenient central district 1 office location, next to a future metro station
Onsite lunch with multiple options, including vegetarian
Grab for work allowance and fully equipped workstations
Fun and engaging team building activities, sponsored sports clubs, and happy hour every Thursday
Unlimited free coffee, tea, snacks, and fruit to keep you energized
An opportunity to make a social impact by helping to democratize credit access in emerging markets

About Us

We are an AI Fintech company specializing in assessing credit profiles of consumers in emerging markets combining pioneering AI with large alternative data sources. In 2020 we reached our ambitious milestone of credit profiling 1 billion consumers spanning 4 countries - Vietnam, Indonesia, India & the Philippines - and building a platform for the wider industry and the financial services industry, in particular, to provide the un & under served access to credit. At the core of this initiative has been our strict and unwavering adherence to the norms of consumer data privacy and consumer data rights.

But we're not satisfied as we embark on the next leg of our journey to deliver 100 million credit lines to consumers in the markets where we operate. Although this goal is ambitious, we truly believe that by harnessing the power of AI & Big Data we can deliver financial access at an unprecedented scale.

As a firm, we're audacious problem-solvers motivated by our impact on society. We deeply espouse the values of ownership - of our actions and initiatives, integrity in all we do, and agility in execution.

We place great importance on doing what is right, what is best, and what is innovative. If you are smart, driven, and want to make a difference in the world with the most advanced and fascinating technology, come join our team. We can satisfy your desire to explore new territory and give you the runway to really make an impact.

Additional Info

Learn more about us here:

https://www.youtube.com/watchv=inAEDGvOcL8&t=29s

Human Resource Director - Head of HR