FIND YOUR BETTER AT AIA

We don't simply believe in being The Best. We believe in better - because there's no limit to how far better can take us.

We believe in empowering every one of our people to find their better - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we'd love to hear from you.

About The Role

Carrying out investigation of complaints and misconduct activities, review of marketing materials and regular sales compliance reviews in order to mitigate regulatory and compliance risks.

Handle complaints, feedback from whistle-blowers, regulators i.e. MAS, CPF, SPF and etc.
Carry out investigation on customer complaints and misconduct allegation against FSCs in an independent, effective and prompt manner in order to reduce customer dis-satisfaction and facilitates service recovery, thereby enhancing customer's experience.
Vet product, sales and marketing materials to ensure that the contents are accurate, not misleading and fit for purpose
Partner with first line stakeholders to deliver compliance and ethics training and awareness activities.
Participate and be involved in team initiatives/projects to enhance the market conduct framework
Undertake regular sales compliance reviews of reps. Conduct portfolio review and assurance testing, where necessary.
Identify lapses in controls and work with stakeholders on the remediation plan.
Work closely with supervisor to develop initiatives to support and sustain a desirable culture within the sales force.
Carry out adhoc tasks and projects assigned by HOD or supervisor.

Minimum Job Requirements

Education

Bachelor Degree in Business, Management, Economics or Accountancy

Experience

Preferably minimum of 3 years of working experience in compliance, area relevant to the insurance / financial sector.

Certifications/licenses

CMFAS RES5 (or M5), M9, M9A and HI

Compliance Qualifications

Special skills

Proficient in data mining / processing applications good communication skills Possess analytical ability

Believe in better with AIA. If you work at AIA, you play an important part in this movement. Which is why we give you every opportunity to learn, grow and shape your career - your way!

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

ABOUT AIA

For over a century, AIA has served the ever-changing needs of our customers across Asia-Pacific. Our Purpose to help millions of people live Healthier, Longer, Better Lives is at the heart of everything we do.

As pioneering innovators, we're now transforming AIA to be faster, simpler and more connected to create better solutions and impactful experiences for our customers and communities. AIA encourages and enables our people to act with clarity, courage and humanity in service of our Purpose.

JOIN US

At AIA, we believe in empowering every one of our people to find their better - in the work they do, the career they build, the life they live and the difference they make. Whether it's investing better wellbeing, inspiring better learning, building better relationships, or making a better impact on customers, a career at AIA will challenge you to find new ways to pursue your better.

AIA is committed to building a vibrant, diverse, and inclusive workforce for all employees to thrive in. Join us if you believe in creating a better tomorrow!

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