Software Updates, solution architecture, Prince2, Pmp, managed services environments, Spare Parts Management, customer service KPIs, ITIL certification

Service Level Management, Servicenow, It Service Delivery, It Operations, IT Support, Itil, Microsoft 365, GSuite, Knowledge Management, Freshservice, Active Directory, Jira Service Management, ITSM ticketing tools, Entra, ITSM practices, Request Fulfilment

Itil Framework, Scrum, PMP certifications, Project management, IT System Operations Maintenance, Service delivery leadership

Itil Framework, Project management, IT System Operations Maintenance, Service delivery leadership

threat management , Vulnerability Management, Incident Response, Service delivery operations management, Knowledge of cloud security environments AWS Azure GCP, IT service management frameworks like ITIL, Security Operations SOC, Risk management compliance, Exposure to governance frameworks like NIST Cybersecurity Framework or ISO 27001, Incident escalation management, Risk compliance frameworks, Client stakeholder communication, Vendor contract management

Service Delivery, Service Delivery Operations, Client Relationship Management, Customer Success Management, Account Management

Service Improvement, Service Delivery, Sales Support, Reporting Documentation, Client Relationship Management, Financial Management, Risk Management

User Support, virtualization, Application Support, Enterprise Applications, Networking, Problem Management, Servers, Incident Management, Log Analysis, border control systems, Infrastructure, Customer Handling, technical support, issue investigation, Troubleshooting, cloud-native platforms, Security Systems, service delivery operations management, biometric systems