Entity

Customers & Products

Job Family Group

Business Support Group

Job Description

This is a role within the Castrol organisation and the successful candidate will become part of the Castrol ring-fence. If you are part of the ring-fence, it is expected that your employment will move with Castrol to new ownership.

Let Me Tell You About The Role

Lead, coach and motivate the market commercial operation team to deliver all support processes and also handles any relationships with any internal and external customer service providers to ensure service level agreements and business results are delivered.

What You Will Deliver

Participate, Act as Role Model as a Country Leadership Member
Effectively lead the team of diverse capabilities to support our business objectives, key capabilities include: RTM and Sales Capability Development, Channel Activation Deployment, Customer Services, Sales Digital and Business Data.
Delegates work appropriately and ensures that the right people and resources are available to deliver work/ on customer related projects. Provides the team with a clear direction and defines standards of performance expected; Monitors performance and provide timely and constructive feedback to enable team development; Motivates and empowers others to achieve goals and provides others with coaching and development opportunities.
Monitor and control total Castrol Vietnam commercial budgets: Trade Rebates & Discounts, CAPEX, Sales Development expense and opex
Handle the effective integration of cross-functional activities which impacts our ability to provide the highest competitive advantages.
Develop and drive Commercial operation transformation and continuous improvement agenda to ensure our outstanding operation.

Essential Experience And Job Requirements

Bachelor's degree ; A post graduate qualification added advantage
Minimum 15 years experience in commercial activities or relevant fields with min 5 years in functional leadership role
Strong digital savvy / foresight is preferred
Proven track record of performance delivery and process / continuous improvement through influencing and mentoring other

Skills & Competencies

Team leadership / management - Mastery
Internal functional navigation in support of business - Mastery
RTM and Channel management - Mastery
Apply digital and technology tools to drive our business growth - Skillful
Have good Finance for non Finance Manager foresight – Skillful

At bp, we provide the following environment to you !

bp is an integrated energy company whose purpose is to deliver energy to the world, today and tomorrow. But we can't do it alone. We're a diverse team of engineers, scientists, traders, and business professionals determined to find answers to problems that must be solved. We believe that we are strengthened by diversity. We invite applications from all suitable candidates regardless of your gender, race, sexual orientation, or neurodiversity!

Travel Requirement

Up to 10% travel should be expected with this role

Relocation Assistance:

This role is not eligible for relocation

Remote Type

This position is a hybrid of office/remote working

Skills

Agility core practices, Analytical Thinking, Business process improvement, Commercial Acumen, Communication, Conflict Management, Creativity and Innovation, Customer centric thinking, Customer enquiries, Customer experience, Customer Service, Customer Support, Customer Value Proposition, Digital Fluency, Resilience, Self-Awareness, Sustainability awareness and action, Understanding Emotions, Workload Prioritization

Legal Disclaimer

We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp's recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

Commercial Operations Director Castrol