YOUR JOB RESPONSIBILITIES

Design and launch experiences that empower, inform and delight customers and colleagues; creating lasting value for customers and for our business.

A product designer works out the best way to let users interact with products and services, in terms of both overall flow and at the level of individual design elements. The role has the responsibility for applying human-centred design (HCD) techniques to create best in class, usable and inclusive designs for products, services and features to achieve NABs strategic ambition of improving our customer and banker experience.

A Senior Product Designer is an experienced designer who

works with minimal support
support and mentor others
works with others to develop design concepts
has responsibility across complex products and services,
help set direction and embed good practice within teams
make important decisions based on research and understand how this research impacts others
works collaboratively with various teams across NAB and communicates well with a wide range of stakeholders, team members and customers.

ESSENTIAL CAPABILITIES

Mindset - A solid grasp of human-centred design (HCD) applying customer-centric and design thinking to create outstanding customer and banker experiences. Have a growth mindset striving for personal and organisational growth.
Journey Mapping - Solid experience in stakeholder, empathy and journey mapping and creating personas and archetypes
Research - Perform desktop research such as landscape and literature reviews, competitive analysis, trend monitoring and go to market analytics
Interviews and Testing - Plan and conduct interviews and testing using various techniques and translate insights into solid design solutions and provide strong rationale for the design decisions made
Benchmarking - define key metrics for evaluating usability and overall user experience using benchmarking tools such as System Usability Scale (SUS) and Standard User Percentile Rank Questionnaire (SUPR-Q)
Storyboards and Userflows - Competent in scenario planning, creating story boards, userflows, taskflows and wireflows including error scenarios and task analysis.
Prototyping - Strong experience using a variety of prototyping methods including low, mid & high fidelity prototypes, wireframes, interaction design, information architecture and accessible content hierarchies, flow sequencing, and page-level structures.
Design System and Digital Layout - Experience with design systems including creating component design & specification and experience patterns. Experience creating digital layouts and responsive design.
Accessibility - Experience applying accessibility guidelines to create inclusive design
Collaboration - Ability to collaborate closely with a cross functional team of Designers, Product Owners, Technical Analysts, Engineers/Developers and other experts across the business to define cohesive, accessible, attractive design standards, interaction patterns and styles across our entire suite of products.
Communication - Proven experience communicating between technical and business stakeholders, building rapport and maintaining stakeholder relationships, communicating confidently and presenting in a clear, concise and articulate manner to all stakeholders.

YOUR SKILLS & EXPERIENCE

At least 5 years experience working as a product designer or UX/UI designer.
Experience within a finance or service industries
Excellent working knowledge of the design process, experience design methodologies and principles
Demonstrated experience working in Agile, using agile tools & methods.
Strong ability to independently perform the essential capabilities required in this role.
Proven experience using design processes and tools to digitise experiences including the use of Figma, Optimal Workshop and Adobe Creative Suite.
Extensive experience in visual design and user interactions
Strong understanding of HTML/CSS

THE BENEFITS AND PERKS
We appreciate and reward our colleagues who do great work every day - from excelling for our customers, to taking ownership of an issue to get it resolved. Here's how we support our people with a range of exclusive benefits.

1. Generous compensation and benefit package

Attractive salary

20-day paid annual leave and 7-day paid sick leave

13th month salary and Annual Performance Bonus

Premium healthcare for yourself and family members

Monthly allowance for team activities

Premium welcome kit and occasional gifts of appreciation

Extra benefits on your work anniversary

2. Exciting career and development opportunities

Large scale products with modern technologies in banking domain

Clear roadmap for career advancement in both technical and leadership pathways

Access to digital learning platform such as Udemy

Consistent and high-quality leadership training through the Distinctive Leadership program (DLP)

Specialist capabilities and accreditations in key skill areas such as Cloud Engineering, Digital, Data, Security and SREs (Site reliability engineers)

Sponsored English course with native teachers

Opportunity for training in Australia

3. Professional and engaging working environment

Hybrid working model and excellent work-life balance

State-of-the-art & modern Agile office

Food and beverages in the office pantry

Employee Assistance Program to improve your physical and mental health

Annual team activities and company events

A solid and talented team behind you - great people who love what they do

A DIVERSE AND INCLUSIVE WORKPLACE WORKS BETTER FOR EVERYONE
We know that our people make us who we are. That's why we have built a culture of respect - where everyone feels valued and appreciated for being their true authentic selves at NAB. With our focus on inclusion and diversity, and in partnership with our Employee Resource Groups, NAB is a place where First Nations colleagues, colleagues of all genders, sexualities and ages, carers and colleagues with disability, and colleagues from all cultures, races and religions have the opportunity to thrive, connect and grow.
We are intent on providing an environment where you can work your way. Ask about our many flexible work options and please let us know if we can provide any adjustments throughout the recruitment process.

CLOUD-FIRST
NAB is undergoing an exciting Cloud First technology transformation by taking advantage of the latest tools and techniques used by leading technology and digital companies globally. But it's not just about the Tech, we are also investing heavily in our people, so if you have an appetite to learn, grow and elevate others around you, this is the place for you!

If this excites you, let's have a chat over a cup of coffee!

It's more than just a career at NAB!
We believe in people with people and dreams, and we want you to achieve your aspirations. More than just a career, NAB Vietnam offers you a flexibility to balance your work - life, the opportunity to grow as professionals, people and a complete set of well-being offerings. If you have an appetite to learn, grow and elevate others around you, this is the place for you.

IT'S MORE THAN MONEY
We naturally also provide a very competitive remuneration package but a career with us is about a lot more than money. We believe in people with ideas and dreams, and we want you to achieve your aspirations. We will work together to deliver exceptional products and outcomes that push the limits of our own aspirations. Our passion for creating value and exceeding our customers expectations means we are constantly striving to redefine our standards of excellence. You will have our backing to develop and our encouragement to explore, realize and reach your full potential.

Senior Product Designer - HCM