Job Purpose

The job holder responsible ensure the management of all activities of the Branch in order to achieve the assigned KPIs on the basis of fully complying with the Bank's regulations and the Law.

Key Accountabilities (1)
PEOPLE MANAGEMENT

Attract, onboard and retain the right talents for a high- performing team
Communicate team and individual KRAs/ KPIs, goals, action plan, expectations and results to team members
Manage team performance & provide feedback regularly (following the annual performance management cycle);
Enable team member's professional and personal development through capability assessment, training, coaching & feedback, etc.
Motivate and recognize team members contributions towards the team's shared goals
Responsible for developing talents within the team
Act as a role model and promote corporate culture at sub- function level
Understand & communicate relevant HR offerings to team members.

Key Accountabilities (2)

Business Management
Receive targets and register challenging targets in business activities of the unit
Implement business activities at the unit according to the operational orientation of the Business Division and Techcombank from time to time
Assign targets, coordinate, support, mentor, supervise and evaluate the performance of employees at the branch
Monitor and manage work completion against budget and targets
Develop the budget according to the annual operating plan, manage the branch's operating budget according to the approved limit
Implement / maintain and control / regularly / periodically evaluate business activities / services at the unit
Ensure continuity/consistency when deploying banking services

Daily activities: - Ensure the quality and efficiency of sales activities at the unit

Directly selling and guiding the sales team at the unit
Approve and sign credits within the jurisdiction
Approve financial expenditures within the scope of authority
Work with the Regional Director on product promotion programs and training activities
Coordinate with other sales units to ensure effective sales activities and quality customer service
Perform other related tasks at the request of the Regional Director from time to time
Be responsible for other assigned tasks within the scope of their functions and jurissdiction
Contribute ideas to the Divisions and business divisions at the head office to develop and improve Techcombank's processes, policies and products upon request.
Responsible for the business continuity of the unit
Customer Experience Management
Responsible for service quality at the branch as shown by the evaluation results of the bank: 5S program, Confidential customer program and Responding to customer requests via Call Center,
Allocate and coordinate resources to ensure smooth operation at the branch and best customer experiences.
Regularly conduct inspection, supervision, training and communication on service quality for employees at the branch, ensuring that the work is carried out in accordance with the set of service quality standards.
Receive and handle complaints and denunciations of customers in accordance with their authority and guidelines
Plan periodically to directly contact and interview customers to receive opinions and build/consolidate the service quality of the unit.

Key Accountabilities (3)

Operational Risk Management and Compliance
Controlling operational risks of the unit during operation
Coordinate with related units to develop methods to measure, assess and minimize potential risks in operations.
Proactively identify and control the risks causing losses to the unit and the bank.
Responsible for organizing adequate communication on operational risk management and compliance for each title at the unit.
Control and be responsible for the branch's compliance with the bank's rules, regulations and standard procedures
Be responsible for errors/violations in the activities of individuals/subordinates that affect the Bank.
Branch Operation Management:
Implement the assignment of operation work at the unit according to regulations
Periodically evaluate/review the operation at the branch to identify and control risks in the unit's operations.
Organizational Culture Management:
Building an organizational culture at the Mother Branch and the rest of the branches in the region according to Techcombank's Core Values and Behavior Standards: to set an example and lead the right behaviors
Communicating to employees of the Mother branch and other branches in the region about Techcombank's organizational culture, encouraging and creating conditions for employees to participate in activities of building financial culture
Develop local sales channels
Analysis of market potential; Analyze local competitors to find opportunities / business activities for the unit
Searching for customers, developing customer sources for the unit
Build and maintain relationships with potential customers in the area
Understand the market, competitors and service needs in the management area
Establish a relationship with the local
Relationship / exchange with departments / organizations / People's Committee at the place where the headquarters of the Unit is located. Representing the bank, building and maintaining the image of the bank in the area
Organize collective activities / join industry associations to build relationships with the local community.
Implement and manage activities for the community implemented by Techcombank in the area
Maintain close and close relationships with all levels, departments, branches and mass organizations in the locality
Debt quality management

Responsible for managing debt quality and debt portfolio at the unit (including but not limited to: debt rescheduling, debt structuring)

Key Relationships - Direct Manager
Regional Director

Success Profile - Qualification and Experiences
Domain Expertise

At least 8 years of experience in Banking and related fields, of which at least 4 years in the position of Manager of SME/PFS/Customer service/Priority (or equivalent) or more.

Qualifications

Graduated from University with major in Banking and Finance; Foreign Trade; Economics or economic related disciplines.
English: TOEIC 405 or higher or other equivalent certificate

Working Place

R3-R7: Ha Noi
R1: Hai Phong, Hung Yen, Hai Duong, Quang Ninh
R8: Ha Nam, Nam Dinh, Thai Binh, Ninh Binh, Thanh Hoa, Nghe An, Ha Tinh, Quang Binh

Senior Branch Manager