Job Purpose

Manage and be responsible for activities related to product/ Solution/ Journey development and management for division through:

Product/ Solution/ Journey design, embedded with customer experience required
Product/ Solution/ Journey policy và guidelines
Provide training knowledge on Product/ Solution/ Journey
Other tasks assigned by department Head

Key Accountabilities (1)

Deploy, coordinate with stakeholders and participate in the development and administration of policies related to customers:
Building and managing product trees and related documents of customers;
Coordinate with stakeholders to ensure the effectiveness of risk management, excluding legal risks, operational risks, compliance risks;
Responsible for the management, development, adjustment and standardization of regulations, guidelines, products/packages/business programs/solutions of the Division in accordance with the law, Techcombank's general policies and customer's need.
Development of products/product packages/Business programs/solutions
Responsible for/coordinating feasibility assessment and proposing product/solution development ideas, product/solution development planning
Responsible for/coordinating in building/adjusting products/product packages/solutions, sales programs to meet the needs of each segment/sub-segment/region/sub-sector on the basis of CVP
Building operating procedures – systems and services
Responsible for/coordinating design, construction, development, adjustment of operating processes from the perspective of product/product package/Biz program/solution, update problems (if any), propose alternatives, process improvements, modifications
Responsible for implementing or coordinating with Internal Divisions to improve and automate operational and service processes
Price and fee policy:
Responsible for/coordinating the development/adjustment and management of product/package/solution pricing models/promotions by segment/sub-segment, by regions/areas on the basis of CVPs, policies and orientations of Techcombank.
Develop and manage pricing policy/governance framework for customers
Monitoring/coordinating product portfolio management/product packages/solutions/promotions
Responsible/coordinating for monitoring and managing the effectiveness of products/product packages/Biz program and proposing solutions to improve operational efficiency
Project:
Participate in projects related to products/solutions for business customers
Training and capacity development:
Drafting training documents for Products/Solution
Participating in and implementing sharing / training / coaching for consulting forces on products and solutions
Other tasks assigned by the department head

Key Relationships - Direct Manager
Head of Function

Key Relationships - External Stakeholders
Customers, organizations, business associations, state agencies (GSO, tax authorities ...)

Success Profile - Qualification and Experiences

Bachelor's degree in Economics / Finance / Banking / Marketing / Business Administration
Priority to have a master's degree or higher

Minimum 15 Years Working Experience In Banking/finance/credit/marketing With

Understanding of solutions to improve performance of division (resource, system, operations, risk management)
Understanding of banking activities
Understanding of strategy, business model, CVP
Mimimum TOEIC 650 or equivalent

Advisor/Director, Product and Solution