Location: Ho Chi Minh

Expired date: 31/03/2025

Team: Marketing

About Urbox

UrBox is Vietnam's leading digital gifting & loyalty platform that enables businesses to integrate their reward & loyalty programs with an ever-growing network of more than 200 brands & 15,000 accepted online and offline stores in Vietnam.

UrBox has the widest network of clients in loyalty in Vietnam and provide loyalty & reward solutions to many big organizations in the aviation, banking, FMCG, Insurance, Real estate industries, and more.

Key Responsibilities

Conduct outbound calls to prospective customers, using your persuasive skills to promote our products and services effectively.
Identify and qualify sales leads, capture essential customer information and assess their needs to tailor appropriate solutions.
Engage with potential customers in a professional and persuasive manner, clearly articulating the features, advantages and benefits of our offerings.
Follow up on leads and maintain regular communication with potential customers to build relationships and increase the likelihood of sales conversions.
Maintain accurate and up-to-date records of customer interactions, ensuring proper documentation and follow-up actions.
Collaborate with the sales team to provide qualified leads and relevant information for an effective follow-up.
Stay updated on product knowledge, industry trends and competitor offerings to position our products or services in the market.

Requirements

High school diploma or equivalent.
1-2 year of experience in telemarketing, sales or customer service.
Excellent verbal communication skills and a clear and confident phone manner, with the ability to articulate product features and benefits persuasively.
Understanding of the Vietnam economy, market trends and competitors landscape.
Solid persuasive and negotiation abilities to influence buying decisions.
A customer-focused mindset with the ability to understand and address customer needs.
Resilience and perseverance to handle rejection and maintain motivation in a sales-driven role.
Organisational skills to manage customer information and follow-up activities.
Basic computer literacy and familiarity with CRM systems or call centre software.
Professionalism, integrity and a positive attitude in all customer interactions.

Preferred Skills And Qualifications

A bachelor's degree in any field.
Demonstrable knowledge of sales techniques and customer relationship management principles.
Ability to adapt to changing sales strategies and market dynamics.
Exceptional time management and organisational skills, with the ability to manage multiple tasks and priorities.

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