OVERVIEW

Business Analyst (SAP FICO) is responsible for managing the Level 1 SAP ERP support team, ensuring smooth operation, timely user support, and effective collaboration with Level 2 experts. This role requires both technical knowledge of SAP modules (FICO/MM/SD/PS) and leadership skills to guide the team in delivering high-quality support services.

RESPONSIBILITY

1. End-user Support:

Oversee the process of receiving, analyzing, and resolving user requests related to SAP ERP (FICO/MM/SD/PS modules).
Ensure effective user guidance on system usage for better efficiency.
Guarantee accurate documentation of issues and resolutions for knowledge base improvement.

2. Interaction with Level 2 Module Experts:

Escalate complex issues or advanced requests (e.g., system configuration, data integration) to the FICO/MM/SD/PS Level 2 team.
Collaborate with Level 2 Experts to test, validate, and implement solutions for users.
Ensure smooth information flow between users and Level 2 teams for quick problem resolution.

3. Team Management & Operations:

Lead, manage, and mentor the Level 1 Delivery Support team to ensure efficient handling of support requests.
Monitor daily support activities, prioritize tickets, and ensure timely resolution.
Develop standard operating procedures (SOPs) and ensure adherence across the team.
Conduct regular performance reviews and training to enhance team capabilities.

REQUIRED SKILLS AND BEHAVIORS

1. Background / Experience

Bachelor's degree in Accounting, Finance, or Information Technology.
At least 3–5 years of experience in SAP ERP (FICO/MM/SD/PS modules), with prior experience in user support or business analysis.
Preference will be given to candidates with prior experience in user support or business analysis.

2. Specific job skills

Strong analytical and problem-solving skills, especially in handling system or business process errors.
Proven leadership or supervisory experience is an advantage.
Basic knowledge of financial processes and budget control.

3. Competencies

Ability to work in a team and collaborate effectively with other departments.
High sense of responsibility, proactive at work, and eager to learn.
Ownership, result-oriented thinking

4. Mindsets & behaviors

Professionalism, Integrity, Responsibility (Core Values)
Strong relationship-building and communication skills.
Positive and open-minded attitude
Ownership and result-oriented thinking.
Willingness to share knowledge, provide guidance, or receive guidance from others.

Interface

Director, Managers of Information Technology Department
BA team and Information Technology Department
ERP end-user

Key decision rights

IT software system efficient development and adjustment

Deliverables

Fulfill requirement as per schedule
Timely support end-user
Make timely reports to other managers in IT Department.

ERP Business Analyst (Prefer SAP FICO)