ROLE SUMMARY

The role of the Workforce Management is to work collaboratively with leadership stakeholders and their teams to uplift Workforce management services, drive performance uplift and to build operational leadership capability
Lead the monthly workforce planning and forecasting activities across BUs, reconciliation, understand performance drivers, provide explanations plan variances/prior reporting periods and propose and support improvements
These goals will be enabled by building relationships and identifying opportunities to embed and elevate foundational skills and tools, which will in turn enable leaders to strive for high performing teams, with a growth mindset, that will benefit our colleagues and customers
This role is a trusted partners across EWPP, Enterprise Operations and broader T&EO teams and across NAB, thought leadership and execution of performance and operational excellence
This role has no BEAR accountabilities and is not a responsible manager.

YOUR RESPONSIBILITIES

Collaborating with the BU Workforce Planners and contribute to workforce planning activities including, but not limited to, forward view for financial year planning
Identifying and action opportunities and deliver actionable insights for operational improvement
Guiding & supporting Executive, Heads of and Operational leaders on workforce planning activities
Educating stakeholders about analytics and operational best practice
Develop and maintain workforce management models, insight reporting (WFM) and support business strategic deliverables
Escalation of risks, issues and blockers
Proactively managing risk; meeting all policy and compliance requirements; performing controls; adhering to process and procedures; and escalating events, issues or breaches as they are identified.

SKILLS & EXPERIENCE REQUIREMENTS

Experience

Minimum of 8 years in a Workforce/ Strategy Advisory/ Consulting/ Project Leadership role ideally within Financial Services and/or Banking sectors
WFM Fundamentals understanding – Must have a complete understanding of WFM Fundamentals, end to end process from forecasting to modelling & planning
Proven experience working in medium/large WFM environments, supporting multiple channels, looking after multiple key stakeholders as primary skills
Demonstratable experience in the use of Anaplan or similar WFM planning tools, performing forecasting from top to bottom processes ranging from interval management to budget planning and forecasting
Stakeholder management – Must be able to manage and work with Stakeholders up to Head-Of level & in some instances Executive level, partner with other WFM specialist teams as well as Change/Projects, L&D & other WFM Support team
Advanced skills of software and spreadsheet applications (Excel/ Access/ SQL,...)
Ability to function in a virtual team environment, with enterprise thinking to make/propose ideas/solutions as required.

Essential capabilities

Workforce analytics, time management and project management
Advanced forecasting capability
Ability to blend and connect the right resources and ability to multi-task and adapt to changing priorities
Strong communication and interpersonal skills including the ability to influence stakeholders from leads to executives
Stakeholder management & relationship building skills
Knowledge of Workforce Management Technology and/or Operations
Ability to work autonomously & towards tight deadlines.

THE BENEFITS AND PERKS

We appreciate and reward our colleagues who do great work every day – from excelling for our customers, to taking ownership of an issue to get it resolved. Here's how we support our people with a range of exclusive benefits.

1. Generous compensation and benefit package

Attractive salary
20-day paid annual leave and 7-day paid sick leave
13th month salary and Annual Performance Bonus
Premium healthcare for yourself and family members
Monthly allowance for team activities
Premium welcome kit and occasional gifts of appreciation
Extra benefits on your work anniversary

2. Exciting career and development opportunities

Large scale products with modern technologies in banking domain
Clear roadmap for career advancement in both technical and leadership pathways
Access to digital learning platform such as Udemy
Consistent and high-quality leadership training through the Distinctive Leadership program (DLP)
Specialist capabilities and accreditations in key skill areas such as Cloud Engineering, Digital, Data, Security and SREs (Site reliability engineers)
Sponsored English course with native teachers
Opportunity for training in Australia

3. Professional and engaging working environment

Hybrid working model and excellent work-life balance
State-of-the-art & modern Agile office
Food and beverages in the office pantry
Employee Assistance Program to improve your physical and mental health
Annual team activities and company events
A solid and talented team behind you – great people who love what they do

A DIVERSE AND INCLUSIVE WORKPLACE WORKS BETTER FOR EVERYONE

We know that our people make us who we are. That's why we have built a culture of respect – where everyone feels valued and appreciated for being their true authentic selves at NAB. With our focus on inclusion and diversity, and in partnership with our Employee Resource Groups, NAB is a place where First Nations colleagues, colleagues of all genders, sexualities and ages, carers and colleagues with disability, and colleagues from all cultures, races and religions have the opportunity to thrive, connect and grow.

We are intent on providing an environment where you can work your way. Ask about our many flexible work options and please let us know if we can provide any adjustments throughout the recruitment process.

If this excites you, let's have a chat over a cup of coffee!

Consultant, Workforce Management

Agency Growth and Transformation, Senior Lead