Brief

Oversee Front Office operations, ensuring service quality, efficiency, safety, and staff professionalism.

Responsibilities

Represent the hotel's image and maintain a professional attitude both during and outside of working hours.
Assist in the daily management of the Front Office department, ensuring compliance with service standards.
Manage expenses and optimize revenue through room and service sales.
Monitor and analyze operational results and propose solutions to improve efficiency.
Ensure proper implementation of check-in, check-out, reservations, guest requests, and complaint handling procedures.
Supervise, train, and assign tasks to staff; inspect the quality of work performed.
Build good relationships with colleagues and all hotel staff.
Consistently support, encourage, motivate, and assist team members.
Oversee compliance with Occupational Health & Safety (OH&S), Equal Employment Opportunity (EEO), rehabilitation, and environmental protection regulations.
Report and handle hazardous situations; review work processes to improve safety.
Coordinate with departments and contractors to promote the implementation of OH&S, EEO, rehabilitation, and environmental policies.
Ensure cleanliness, workplace safety, and proper conduct standards among staff.
Perform other duties as assigned by superiors.

Requirements

At least 3 years of experience handling all functions of the Front Office department.
Ability to work in a computer-based environment and handle multitasking effectively.
Language: Proficient in English (both spoken and written).
Ability to work independently.
Ability to review, evaluate, and make reasonable business decisions when solving problems.
Good presentation skills.

Compensation And Benefits

Attractive and competitive salary based on performance.
Monthly service charge allowance.
13th-month salary bonus and annual salary review.
Full participation in Social Insurance, Health Insurance, and Unemployment Insurance based on actual salary.
Meal allowance during shifts and free uniform provided.
Dynamic, professional, and friendly working environment.
Career development opportunities and skill enhancement training.

Branch: Villa Song

Location: Vietnam, Ho Chi Minh City

Address: 197/2 Nguyen Van Huong Street, An Khanh Ward,

Ho Chi Minh City, Vietnam

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Assistant Front Office Manager