Description

The company:

WiFi is the new electricity. Outside the smartphone, it's the technology we depend on the most. The foundation for the modern home. The basement of Maslow's pyramid. It makes our favorite experiences -- Netflix, Spotify, FaceTime -- come to life.

eero, an Amazon Company, is the first product to deliver a whole home wifi experience using mesh technology to make sure you never have to worry about connectivity ever again. We believe customers deserve the best connectivity and smart home experience possible.

But at best, wifi is like death by a thousand cuts: dead zones, painful setup, embarrassing passwords, equipment that's a major eyesore. At worst, it's a complete failure -- usually right when you need wifi most.

eero is fixing all of that. It's not easy, which is why we've built a world-class team and culture. We believe deeply in what we're doing, and, more importantly, enjoy doing it together. Come join us.

Job Overview

The Factory PQE is responsible for NPI and sustaining quality at contract manufacturers for products throughout their product lifecycles. The ideal candidate manages several high priority activities from QMS oversight to statistical quality control processes to issue management. This role relies heavily on strong quality assessments within the manufacturing site but also with suppliers, ensuring durable root causes are understood and mitigated.

Key job responsibilities

What You'll Do

Lead comprehensive management of production quality processes including IQC, IPQC, OBA, and OQC across NPI builds and mass production.
Collaborate with cross-functional teams to ensure pFMEA, process flows, and quality control plans are well managed prior to each NPI build phase.
Contribute to the product quality criteria and determine if the product meets expectations from each build phase.
Work independently and with project team members to develop, control, and deliver quality plans, manufacturing documentation, inspection documentation, and test metrology.
Perform and lead root cause analyses for complex quality issues, developing robust corrective and preventive actions (CAPA and CAR).
Drive factory escape containment and resolution; support field failure analysis and corrective actions to prevent recurrence.
Facilitate Contract Manufacturer (CM) audits focused on QMS, ESD control, and product-specific requirements, ensuring corrective actions are effectively implemented.
Review and disposition non-conforming materials and drive associated corrective actions as required.
Contribute to final product release activities in accordance with established procedures, production schedules and gate exit requirements.
Monitor supplier quality performance and incoming material quality; drive improvements through data analysis and supplier engagement.
Drive quality metrics, reporting, and communication for NPI builds and sustaining programs.
Drive respective teams responsible for issues until a decision or solution is reached.
Track issue and task progress in JIRA and manage changes through a PLM system (e.g., Arena).
Work closely with CM DRIs to review potential improvements to address quality issues and risks.
Identify and implement quality process improvements, best practices, and automation opportunities.

Basic Qualifications

BS degree in Quality/Electrical/Mechanical Engineering
5+ years of experience in consumer electronics or networking hardware manufacturing
Proven experience in managing NPI processes and sustaining quality operations.
Familiarity with industry standards applicable to consumer electronics (e.g., IEC, UL, ISO).
Excellent computer skills (including, but not limited to: Windows/Mac, Word, Excel, PowerPoint, Visio, MS Project, Internet Search Skills)
Excellent English communication skills, both written and verbal
Demonstrated problem solving and root cause analysis skills
Deep understanding on MSA (Measurement System Analysis), Process Quality Control in using Cpk and Gage R&R, statical data analysis, 7QC Tools
Knowledge of Statistical Process Control (SPC), Line Stop/Line Start Criteria, Line Audits, Electrostatic Discharge (ESD), Yield Definitions and Calculations (including First Pass Yield and Real Pass Yield), Run-in Tests (RIT) and rules used for No Trouble Found.
Developing program specific quality plans including tenets

Preferred Qualifications

Six Sigma Green Belt or Black Belt certification
Certified Auditor (e.g. ISO 9001, TL 9000)
Advanced Manufacturing expertise (Surface Mount Technology (SMT), Put Though Hole (PTH), Final Assembly Test and Pack (FATP) or Assembly).
Proactive self-starter with a willingness to learn and grow attitude
Effective presentation and project management skills
Developing program specific quality plans including tenets.
Advanced Reliability Engineering exposure and understanding including Reliability Testing, Reliability Waterfall, test standards for consumer electronics, understanding of ESD requirements and testing, Ongoing Reliability Testing (ORT).
Ability to travel domestically to CM sites as require.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Company - Amazon Corporate Services Vietnam Company Limited

Job ID: A10413116

Factory Product Quality Engineer , eero

Factory Product Quality Engineer , eero