General Description

Manulife proudly maintains its position as the No.1 Agency Channel in Vietnam's life insurance industry – leading in Total Premium Revenue and Business Quality in 2025, ranking among foreign-invested life insurance companies in Vietnam.

As part of the Executive Management Team (EMT) of Manulife Vietnam, the role will collaborate with the functional/business leads, both locally, and regionally/globally to build bold ambition (against both financial and non-financial metrics), develop and execute the strategy for the business including sales, operations and expense efficiency, managing the customer experience, and driving profitability and margins for the business.

Key Responsibilities

Strategic & Business Leadership
Drive profitable and sustainable growth with a view of managing and improving margins over time.
Develop and execute strong multi-year plan across financial and non-financial goals – ensure the achievement of business objectives through the development and implementation of business planning tools that are robust, understood and monitored regularly for delivery.
Lead and execute business plan – liaise with internal stakeholders to enhance and enable capabilities within the business; responsible for internal business planning from resources, recruitment, training and development, agency strategy and transformation, sales management, budget control.
People, Culture & Leadership Development
Responsible for the effective leadership, motivation and development direct reports and standard applied to the Agency.
Drive development of a high‑performing agency force while fostering high employee engagement and strong succession pipelines.
Ensure the development, introduction and application of training, development and governance/regulatory compliance policies and programs of Agency division.
Build a scalable, high‑quality recruitment pipeline that strengthens long-term retention and agent performance.
Communication of the strategic plan and the progress against set goals, while engaging and inspiring teams to own it.
Operational Excellence & Digital Enablement
Increase operational efficiency through technology adoption and automated process.
Drive digital capabilities to equip agents with a seamless, fully integrated ecosystem that enhances productivity, supports sales effectiveness, and elevates customer service quality.
Ensure business practices and processes are focused on the customer; stays current with customer needs, discovers and anticipates customer needs; takes personal responsibility in response to a customer request or issues.
Governance, Compliance & Risk Control
Actively contribute to the development and delivery policies and the overall management Vietnam business;
Build a strong foundation of risk and control that allows business growth on a sustainable basis.
Strong management process discipline that allows robust oversight of the business.

Individual Accountabilities

The incumbent holds extensive accountabilities both internally and externally, in which the role has direct impact and in this role the incumbent is held accountable for various direct impact decisionsboth from strategic management and in the daily business sales and sales operation of the channel

Role

In this role the incumbent is held accountable for various direct impact decisions both from strategic management and in daily business operation of the channel, including and not limited to:

Lead the team in developing and executing the business plan to achieve both financial and non-financial metrics have been set and assigned in the channel
Build high engagement team and develop talents in the division as well as build strong succession pipeline in agency
Build strong foundation of risk control to ensure growth with quality
Decisions on daily sales management, sales operation, services and operation matters of the entire agency channel.

Key Shared Accountabilities

The accountabilities that involve the coordination with other departments/functions or escalation to senior management, including and not limited to the strategic plans.

Knowledge/Skills/Competencies/Education

PROFESSIONAL / EXPERIENCE

Minimum of 10 years + and above of experience in insurance industry, preferable in sales and distribution management, training and development. Competent knowledge & skills in business operational planning & organizing
Strategic mindset, strong business and financial acumen , a global strategic vision, and understanding of business financials, with the ability to deliver results within financial parameters
Ability to set and implement clear short term plans and longer term strategy contemporaneously, for both business performance and values. Good sense of industrial market situation is preferable
Strong analytical thinking, reflected in impact and influence skills and confidence in high level interactions with the Leadership Team
Strong leadership capability and excellent interpersonal skills at a senior level
Endurance, personal perseverance, strong self-motivation, entrepreneurial
Ability to drive a culture of highly successful Excellent communication skills
Good understanding the local culture, local economics and participants in the financial markets
Strong negotiation, communication, and presentation skills
Ability to motivate and manage a team of highly skilled individuals
Building business partnership
Inclusion & Ethics – Shows respect and sensitivity for cultural diversity, treats people with respect regardless of their position or status, exhibits high standard of integrity in decision making, and adheres to extremely high ethical codes of conduct.

Position Dimensions (Organizational Impact)

This position will report to CEO, Vietnam and Chief Agency Officer, Asia and be member of EMT to develop and build bold ambition (against both financial and non-financial metrics), lead the team in executing the business strategy, and driving profitability and margins for the business;
Lead, coach and motivate regional management team to achieve assigned targets.

About Manulife And John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [HIDDEN TEXT].

Working Arrangement

Hybrid

Chief Agency Officer, Manulife Vietnam