Job Description

To ensure the hotel is operating efficiently and according to the Hotel procedures and policies.
To direct, supervise and monitor operations of various sub departments of Front Office to ensure that the financial and operational standards are achieved.
Handle guest complaints with patience and tact, refer to senior management if situations require and make sure that all guest complaints are brought to the attention of the Front Office Manager.
Maximize hotel occupancy, average rate and stimulate internal promotion of our F&B facilities.
Ensure hotel policies and procedures are adhered to at all time. Standard of personal appearance, hygiene, uniform and name tag as outlined in the staff handbook.
Check through the daily high balance/credit balance report and obtain approval from credit card companies and highlight potential credit problems to the FOM. Follow-up on directions with regard to guest credit.
To ensure that Local Ordinances with respect to Front Office and other operations of the hotel are adhered to.
Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business
Carries out research and update technology available and makes recommendations to the management for the improvement of facilities and services
Implements operational policies and procedures as necessary with approval of General Manager

Work Experience

Diploma in Tourism & Hospitality Management
Minimum 2 to 3 years work experience as Assistant Manager or Team Leader - Front Office/Guest Relations in a hotel
Excellent reading, writing and oral proficiency in English and Vietnamese language
Ability to speak other languages and basic understanding of local languages will be an advantage
Good working knowledge of Property Management System (PMS)
Strong leadership, interpersonal and training skills
Ability to multi-task, work well in stressful & high-pressure situations
Problem-solving, ability to handle issues when crisis situation arise
Knowledge of AccorHotels, ALL and Accor Plus membership programs is an advantage

Benefits

Take 2 days off/week
100% social insurance payment based on salary from the first day of work
Employee benefit card offering discounted rates in Accor Hotels worldwide
Develop your talent through learning programs by Academy Accor
Opportunity to grow within your property and across the world
Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities

Assistant Front Office Manager - Phó tr??ng b? ph?n Ti?n s?nh