About The Role

DHL Global Forwarding Vietnam (DGF Vietnam) is hiring a Customs Advisory & AI Transformation Manager to support a high-profile transformation project for one of our strategic accounts — a leading multinational manufacturer of microprocessors and chipsets, with major assembly and test operations in Saigon Hi-Tech Park.

This is a combining two streams of work: approximately 60% of time supporting an AI-enabled customs process automation Proof-of-Concept (POC), and approximately 40% acting as subject matter expert to the client's daily Vietnam customs compliance operations.

We are looking for someone who knows Vietnam customs in depth — particularly the Authorized Economic Operator (AEO) and Export-Processing-Enterprise (EPE) environment — can speak credibly to complex classification and regulatory questions, and is genuinely interested in how AI is changing the way customs work gets done. The role is independent in nature, with management oversight and mentoring support from DGF Vietnam's Senior Customs team.

Location: On-site Customer Office - Saigon High-Tech Park, Thu Duc, Ho Chi Minh City

Department: Customs & Domestic Transport (CDZ)

Key Responsibilities

AI Process Automation POC Support (:60% of resource time):

Process Discovery and Mapping:

Document end-to-end import and export declaration flows, including VNACCS touchpoints from pre-alert to post-clearance
Identify decision points, exceptions, variance resolution paths, rework loops, and compliance controls
Participate in project team meetings and work side-by-side with the technical development team to provide business requirements, data, and documentation
Produce field-marking files and process maps, including variance triggers and human-in-the-loop resolution points

Data, Documents and Rules Capture:

Provide sample, sanitized declaration packets — commercial invoices, packing lists, BL/AWB, Certificates of Origin, HS determinations, permits, licenses, e-manifest elements
Define data dictionaries: field-level definitions, source systems, mandatory and optional fields, format rules, data quality criteria
Document business rules: 3-way matching for pre-declaration data accuracy, HS classification logic, valuation methods, origin rules, and EPE-specific declaration rules

Validation and Annotation:

Validate training datasets for completeness and labeling accuracy
Annotate exceptions (e.g., HS reclassification, revaluation, additional document requests)
Redline rule gaps or contradictions for the project team to resolve

User Acceptance Testing (UAT):

Define UAT scenarios and acceptance criteria aligned to Vietnam customs regulatory and operational requirements, as well as client-specific business scenarios
Execute UAT on prototypes; log defects and help triage and prioritize remediation

Change Impact and Readiness:

Identify control changes required for AI deployment — segregation of duties, maker-checker, audit trails
Contribute to Standard Operating Procedure (SOP) updates, quick reference guides, and training materials
SME Support to Daily Customs Compliance Operations (:40% of resource time):

Technical Advisory:

Interpret and advise on Vietnam Customs Law, Decrees, Circulars, Official Letters, and General Department of Vietnam Customs rulings, with particular focus on the client's AEO and EPE business model, including external EPE warehouses operations
Support the client's Trade team in driving process changes arising from recent regulatory developments, including Decree 167/2025/ND-CP and Circular 121/2025/TT-BTC
Act as second-level escalation for complex operational issues, including direct engagement with local Customs authorities (Saigon Hi-Tech Park Customs) where needed

Compliance Monitoring:

Track and summarize relevant regulatory updates; assess impact on POC logic and day-to-day processes
Maintain a rule change log and recommend timely updates to the rules catalog and SOPs
Conduct customs compliance self-audits on request

Issue Handling:

Monitor and conduct post-mortem reviews of process changes implemented through taskforces
Identify operational bottlenecks and propose Corrective And Preventive Actions (CAPA)

Job Requirements

Experience and Education:

Bachelor's degree in International Trade, Customs, Logistics, Law, or related field
Minimum 5 years of experience in Vietnam customs brokerage or in-house customs compliance, at senior broker or customs manager level
Direct experience supporting electronics or semiconductor multinationals at Saigon Hi-Tech Park (SHTP) is highly advantageous
Good English in both writing and verbal communication — the role involves reading regulatory texts and writing advisory notes in English

Essential Knowledge and Skills:

Strong, deep knowledge of customs operations for large-scale electronics/ tech multinationals operating under the AEO and EPE regime in Vietnam, including external EPE warehouses
Proven expertise with VNACCS import and export declaration processes and customs compliance requirements for AEO EPEs
Familiarity with recent regulatory developments affecting EPE and customs operations, such as Decree 167/2025/ND-CP and Circular 121/2025/TT-BTC
Advanced HS classification capability, especially for electronic and chipset-related goods
Solid grasp of customs valuation, Certificate of Origin (C/O) procedures, and FTA application
Familiarity with trade compliance controls, audit readiness, and SOP development
Comfortable with data validation, structured documentation, and UAT participation

Core Competencies:

Able to work independently with minimal supervision; prioritize and proactively identify risks and improvements
Strong professional judgment and the ability to read and interpret regulatory texts accurately
Confident in client-facing settings with multinational stakeholders, including technical, operational, and compliance teams
Collaborative working style across cross-functional teams
Open to working with new technology tools, including AI

What We Offer

A front-row seat on an AI transformation project for one of the world's leading chip manufacturers
On-site placement at a world-class facility in Saigon Hi-Tech Park
Day-to-day contact with multinational technology and operations teams
Mentoring and ongoing technical support from DGF Vietnam's senior customs and IT experts
Career exposure within DHL Group, the world's largest international logistics provider

#DHL #DGF #DHLGlobalForwarding #DHLGlobalForwardingVietnam

Customs Advisory & AI Transformation Manager - HCMC