Job Summary:

Reporting to Country Manager, the incumbent will be responsible for overall daily operation of all assigned stores, ensuring excellent customer services are provided and the sales target are met. This position will also be responsible to train, coach, and motivate staff to perform their duties at their best.

Responsibilities:

Be in charge of all daily operations of all assigned stores, drive the staff to achieve sales targets with measurable results.
Develope and implement sales processes for sales teams, specialists and other representatives
Research and analyze data to create sales forecasts.
Recruit, manage, train, develop and coach all staff, ensure that they are well-versed of product and that excellent customers services are provided.
Ensure that product Visual Merchandising and Store Presentation are in line with the guidelines provided brand in charge.
Collaborate with other departments both locally as well as in the Head Office.
Identify customers trends and behaviors in the different stores managed & propose workable programs to drive sales based on the trends.
Ensure optimal inventory in stores.
Liaise with local Shopping Mall partners in regards to ongoing & upcoming promotional programs & takes initiative to propose tactical programs in collaborative effort.
Provide daily, weekly, monthly reports as requested by the Head Office.
Prepare store visit plan and ensure regular frequency of visit plus provide status update of the store visits.
Perform other tasks as assigned by the superior and Management

Qualifications:

Diploma or Bachelor Degree in Business Administration or any related field.
Experience in sales operations in fashion retail.
Excellent interpersonal skills, leadership qualities and managerial skills.
Pleasant and mature personality.
Native proficiency in Vietnamese with strong proficiency in English.
Solid ability to work in a fast-paced environment with high sense of responsibility and strong organizational skills, ability to recognize and react to changing work demands is required.

Retail Operations Manager

Area Sales Manager / Sales and Operations Manager (Fashion Retail)