Responsibilities
TikTok Shop Partners (TSPs) are third-party experts who can help sellers start a business, sell products, and manage content for their e-commerce businesses on TikTok Shop. They can now browse all services provided by TikTok Shop Partner and authorise the services that suit their business.
This role is responsible for managing and optimizing our partner ecosystem through comprehensive performance tracking, relationship management, and data-driven insights to drive business growth and partner satisfaction.

Responsibilities:
1. **Performance Monitoring & Business Analytics**
- Track and analyze key performance indicators (KPIs) and objectives for partner account managers on a quarterly basis
- Conduct regular reviews of partner and seller performance metrics to identify trends and opportunities
- Maintain comprehensive tracking systems and dashboards for business performance monitoring

2. **Partner Relationship & Experience Management**
- Implement partner reactivation initiatives to improve retention and engagement
- Conduct satisfaction surveys and analyze feedback to enhance partner experience
- Investigate reasons for partner disengagement and develop improvement strategies

3. **Campaign & Project Coordination**
- Manage and evaluate partner campaigns and special projects to drive business objectives
- Develop and maintain partner matching systems and automation processes
- Prepare and manage partner and seller lead pools for business development initiatives

4. **Product & Feature Advocacy**
- Track and advocate for partner feature requests and product improvements
- Coordinate with product teams to ensure partner needs are addressed in platform development

5. **Cross-functional Collaboration & Support**
- Support enterprise-level teams with partner data tracking and performance analysis
- Collaborate with various business units to align partner initiatives with organizational goals
- Coordinate monetization tracking and performance evaluation across partner collaborations

6. **Data Analysis & Strategic Reporting**
- Handle ad-hoc data analysis requests to support business decision-making
- Prepare comprehensive documentation and strategic reports for business reviews
- Generate insights and performance snapshots to inform partner strategy

Qualifications
Minimum Qualifications:
- Bachelor's degree in Business, Economics, Data Analytics, or related field
- 5+ years of experience in business operations, partner management, or e-commerce. Experience with partner ecosystems or platform business models
- Strong analytical skills with proficiency in data analysis tools. Experience with tracking systems and performance dashboards
- Excellent communication and stakeholder management skills
- English proficiency

Preferred Qualifications:
- Project management capabilities with attention to detail
- Ability to create comprehensive reports and presentations
- Familiarity with automation tools and process optimization
- Proven track record in data analysis and performance optimization
- Strong organizational and time management abilities
- Proactive problem-solving and strategic thinking
- Ability to work independently and in cross-functional teams
- Adaptability in fast-paced, dynamic environments

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an Always Day 1 mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok Shop - TikTok Shop Partner (TSP) Business Operations Specialist (Vietnam)