Job Summary

The Manager, Group leads complex HRIS initiatives and cross-institution system changes across NHG, ensuring systems are aligned with organisational priorities, operational needs, and compliance requirements. This role oversees assigned HRIS initiative portfolio end‑to‑end, balancing delivery, governance, adoption, and risk management. The Manager acts as a trusted advisor to stakeholders, exercises enterprise‑level judgement in complex and ambiguous situations and support HRIS leader in building sustainable HRIS capability to support institution‑wide service delivery and workforce outcomes.

Key Responsibilities

HRIS Strategy, Portfolio & Delivery Governance

· Own and govern assigned HRIS initiative portfolio, including prioritisation, sequencing, and trade‑off decisions across institutions to optimise enterprise outcomes.

· Lead assigned HRIS initiatives and cross‑module system changes, retaining accountability for end‑to‑end outcomes from solution design through deployment and post‑implementation stabilisation.

· Balance competing operational, system, and policy requirements to ensure solutions remain scalable, stable, and sustainable.

Senior Stakeholder Partnership & Advisory

· Serve as a trusted advisor to Group HR leadership, institutional HR Heads, and key stakeholders on HRIS capabilities, constraints, and decision implications.

· Lead stakeholder engagements where system logic, policy intent, operational readiness, and institutional priorities intersect.

· Represent HRIS in governance and decision‑making forums, providing clear recommendations and principled positions.

Functional Authority, System Design & Risk Ownership

· Provide functional leadership for assigned HRIS modules, shaping system design principles, configuration standards, and governance frameworks.

· Interpret HR policies and translate them into coherent system logic, resolving ambiguities at enterprise level.

· Anticipate, own, and manage systemic risks related to data integrity, compliance exposure, system dependencies, and operational continuity.

Change Leadership, Adoption & Value Realisation

· Own enterprise change readiness and adoption strategies to ensure HRIS enhancements deliver sustained operational value beyond go‑live.

· Oversee cross‑institution rollout planning, communications, training, and documentation to enable smooth adoption and minimise service disruption.

· Monitor post‑implementation outcomes, identify adoption gaps or recurring issues, and drive targeted remediation.

Capability Building & Knowledge Sustainability

· Build and sustain HRIS functional bench strength through coaching and mentoring HRIS teammates.

· Set professional standards for decision quality, stakeholder engagement, and functional accountability within the HRIS team.

· Lead documentation and knowledge‑management practices to ensure continuity, resilience, and consistent understanding across HR and institutions.

Qualifications & Experience

Qualification: Bachelor's degree in Human Resources, Information Systems, Business Administration, or a related discipline.

Experience:

· 6–8 years of HR operations or shared services experience.

· Proven people leadership and team management experience.

· Experience supporting large-scale onboarding or HR shared services environments.

Skills & Knowledge:

· Minimum 8–10 years of experience in HRIS operations, HR technology, or enterprise system support roles, preferably in large or complex organisations.

· Demonstrated ability to exercise independent judgement in complex, ambiguous, and multi‑stakeholder environments.

· Strong experience translating policy and operational requirements into system design and governance decisions.

Preferred Skills

· Advanced functional knowledge of SAP SuccessFactors or equivalent enterprise HR systems.

· Strong analytical, problem‑solving, and decision‑making capabilities.

· Excellent communication, facilitation, and stakeholder management skills.

· Ability to operate effectively across institutions and functions with high accountability and professionalism.

Human Resource Information System Manager

Assistant Manager / Manager HRIS