Description

Join Amazon Device Reverse Logistics (ADRL) as we scale operations across Vietnam to support Amazon's global device network. You'll be at the forefront of managing complex CM partnerships, establishing trading company operations, and launching innovative repair solutions for Amazon Devices across APAC regions.

This role offers the unique opportunity to build and optimize end-to-end reverse logistics operations in Amazon's fastest-growing markets. You'll drive operational excellence across multiple dimensions: managing material flow control towers for CM partners, overseeing sorting warehouse operations, launching repair lines for Amazon Devices products, and ensuring compliance with regional trade and environmental regulations.

Key Aspects Of This Role

Drive Amazon Devices repair operations from line qualification through daily production management
Oversee sorting warehouse operations coordinating onshore and offshore returns from APAC countries
Lead control tower systems and strategic material planning across multiple product lines
Execute material excess auditing, recycling coordination, and cost recovery initiatives
Bridge manual system processes while supporting long-term automation roadmap
Lead Vietnam trading company operations to resolve export restrictions and streamline spare parts management for ADRL global operations
Ensure regulatory compliance for customs, trade, and environmental requirements

You'll work cross-functionally with global teams, CM partners, fourth-party logistics providers, and local regulatory authorities to deliver operational excellence while scaling for future growth. This position requires strong operational judgment, stakeholder management skills, and the ability to navigate complex regulatory environments while maintaining Amazon's high standards for quality and customer experience.

Key job responsibilities

Material Management & Supply Chain Operations

Manage control tower operations with automated ordering systems and strategic material planning across multiple CM partners
Lead Vietnam trading company operations to resolve export restrictions and streamline spare parts management
Execute material excess auditing, recycling coordination, and cost recovery initiatives

Warehouse & Logistics Operations

Oversee sorting warehouse operations coordinating onshore and offshore returns from APAC countries
Manage relationships with fourth-party logistics providers to ensure operational excellence
Ensure compliance with Basel Convention and local environmental regulations

Repair Operations & Quality Management

Drive Amazon Devices repair operations from line qualification through daily production management
Manage repair resource allocation and capacity planning across multiple product lines
Monitor and improve key performance indicators including repair cycle time, quality metrics, and cost per unit

Regulatory Compliance & Risk Management

Ensure compliance with Vietnam customs regulations, trade policies, and environmental requirements
Coordinate with legal and compliance teams on regulatory changes and impact assessments

Cross-Functional Collaboration

Partner with global teams, CM partners, and local regulatory authorities to deliver operational excellence
Bridge manual system processes while supporting long-term automation roadmap
Drive data-driven decision making through analytics and performance dashboards

A day in the life

Your day starts reviewing overnight APAC operations—return volumes, repair metrics, material inventory. Morning standups with CM partners address blockers and coordinate material movements.

Mid-morning brings cross-functional work: Demand forecasting, finance reconciliation, or navigating Vietnam trade regulations. You analyze dashboards for optimization.

Afternoons focus on strategic initiatives: qualifying repair lines, developing frameworks for market expansions, or business reviews with logistics providers.

Throughout, you solve complex problems: resolving spare parts export restrictions, managing material audits, or bridging manual processes while planning automation. You partner with global ADRL teams, CM partners, Planning, finance, legal, and compliance.

About The Team

The Amazon Device Reverse Logistics (ADRL) team powers the circular economy by giving consumer electronic products another chance to be loved. We ensure Amazon Device customer warranty needs are met through comprehensive reverse supply chain operations—from warranty processing to repair operations and inventory management.

Our mission is to delight customers worldwide by delivering an OEM returns experience that maximizes margin recovery through flexible, world-class products and services.

Join passionate professionals shaping the future of reverse logistics across Vietnam and APAC. You'll work on innovative solutions that extend product lifecycles, making meaningful impact on business outcomes and environmental sustainability.

Basic Qualifications

Bachelor's degree or equivalent work experience.
7+ years of relevant work experience in program management, supplier management in a service delivery environment.
Experience at leading cross functional projects.
Experience identifying and driving improvements in operational improvements.
Experience across a multitude of platforms with remote team members, as well as stakeholders at multiple levels within the organization.

Preferred Qualifications

Master's Degree or MBA in a related discipline or PMP Certification
Background in reverse logistics and service operations
Background in technical or quality program management
Outstanding speaking, writing, and presentation skills, as well as the ability to persuade, inspire, and motivate others.
Comfortable challenging the status quo and questioning existing practices.
Ability to quickly adapt to changing priorities and generate innovative solutions in an extremely fast-paced environment.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Company - Amazon Corporate Services Vietnam Company Limited

Job ID: A10392829

HR Specialist (Mandarin-speaking, HSK 4+)

Packaging Engineer

Regional Operations Manager, APAC Regional Management, Amazon Device Reverse Logistics