About The Team

The FLM Performance & Project Senior Associate owns end-to-end performance analytics and project execution for First/Last Mile operations. This role drives KPI governance, root-cause analytics, and cross-functional initiatives to improve service (on-time, lead time), cost, and productivity across hubs/last-mile partners. The role is execution-focused, with strong data discipline and stakeholder management to deliver measurable impact.

Job Description

Process Design & Standardization
Driving operational excellence across FLM through process standardization, performance analytics, and continuous improvement initiatives. Ensures that FLM operations are efficient, scalable, and alignment with business goals in productivity, quality, and cost.
Analyze existing FLM workflows (Pick up, Sort, Delivery) to identify process gaps and inefficiencies.
Design, document, and implement standard operating procedures (SOPs) and process improvement frameworks across regions. Lead pilot runs and process validation for new initiatives
Facilitate executive-level and working-level meetings, ensuring structured documentation (e.g., meeting minutes, action logs) and accountability tracking.
FLM Performance Management
Define and implement performance frameworks and KPIs / key drivers to monitor input and outcomes, functional improvements post-execution.
Consolidate insights into regular project health dashboards and performance reports for leadership reviews.
Project Management Office (PMO)
Lead FLM improvement projects end-to-end: define problem statement, baseline, target, workplan, owners, and milestones.
Drive cross-functional execution with Ops, WFM, BI, Product/Tech, and logistics partners (3PL/LM vendors).
Standardize processes and playbooks: peak readiness, backlog clearance, exception handling, escalation ladder.
Run pilots, evaluate outcomes, and scale best practices across stations/regions.
Stakeholder & Partner Management
Support governance with internal teams and external partners: performance alignment, action follow-up, and accountability.
Prepare leadership-ready updates: concise narrative, key risks, decisions required, and next actions.
Ensure operational compliance to agreed SOPs and reporting discipline.

Requirements

3–6 years (or equivalent) experience in operations performance / analytics / project execution in logistics, e-commerce, transportation, or supply chain.
Strong analytical skills: SQL proficiency is preferred; comfortable with BI dashboards and large datasets.
Solid project management and structured problem-solving (RCA, CAPA, A3 thinking).
Good understanding of First/Last Mile operations: hubs, dispatch, linehaul, delivery stations, partner management.
Strong communication skills to work with multiple stakeholders; able to drive actions and follow through.
Able to travel to sites/partners; comfortable operating in a fast-paced environment.

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