About The Team

The SWAT Team – Warehouse Launch Assistant Manager is responsible for executing go-live for new warehouse openings, ensuring system/process/people readiness, stabilizing operations during the hypercare phase, and completing a structured handover to Warehouse Operations. This role focuses on system building and governance to help sites reach stable operations quickly and scale effectively in the following months.

Job Description

New Warehouse Launch Ownership (End-to-End)
Lead the end-to-end new warehouse launch plan across phases: Readiness, Go-live, Hypercare, Handover, with clear gates and exit criteria.
Establish launch governance: daily shopfloor cadence, escalation ladder, action tracker, and issue severity model (S1/S2/S3).
Manage RAID (Risks/Assumptions/Issues/Dependencies) and ensure timely closure against deadlines.
Process Design & Standardization (IB/OB/INV/Return)
Develop the end-to-end Golden Flow (Inbound, Putaway, Replenishment, Picking, Packing, Outbound, Returns/Reverse) and the exception playbook.
Standardize 1-page SOPs / work instructions with non-negotiables: scan & location discipline, staging rules, and quality gates.
Drive bottleneck removal and quick wins (layout rules, WMS rule tuning, line balancing).
Performance Stabilization (Hypercare)
Coordinate site issue resolution by priority to ensure backlog does not expand, SLA meets the minimum bar, and operational risks are controlled.
Standardize operational capabilities: staffing model, shift design, and surge/backlog clearance playbook.
Lead root-cause analysis (Pareto/5-Why) and implement CAPA (Containment–Corrective–Preventive).
System & Data Readiness (WMS / Dashboard / Controls)
Partner with Tech/BI/WMS to ensure readiness of: master data, location profiles, user roles, printing/label setup, cutover plan, UAT/SIT, and go-live checklist.
Set up a control tower: backlog by step, aging, SLA and productivity/quality/inventory signals.
Monitor data integrity and compliance (missing scans, duplicated statuses, timestamp mismatches) and coordinate upstream fixes.
People Enablement & Handover
Build the site operating system (tier meetings, KPI board, audit checklist) to reduce dependency on SWAT.
Deliver the handover pack: final SOPs, KPI baseline, open issues list, lessons learned, and rollout templates for the next sites.

Requirements

7–10 years of experience in Warehouse Operations / Process Excellence / Launch / Implementation (e-commerce/3PL/retail DC).
Proven experience in new warehouse go-live or site expansion: process setup, staffing model, hypercare, and handover.
Strong problem solving and structured execution: RCA, CAPA, project management, stakeholder management.
Solid warehouse fundamentals: inbound/putaway/replenishment/pick/pack/dispatch/inventory control; exposure to returns/reverse is a plus.
Data-analysis: experience with SQL/BI tools/dashboards is an advantage; good understanding of metrics and control tower concepts.
Willing to be on-site/travel for project needs; able to perform under high pressure during warehouse launches.
Strong communication skills (Vietnamese/English) to align cross-functional stakeholders.

Warehouse Design & Implementation Assistant Manager - Shopee