Job Summary:

The IT Application Admin II will be responsible for the administration, maintenance, and support of various business applications and IT Infrastructure services within Jabil Vietnam. Strong communication skills are essential for collaborating with internal and external stakeholders.

Job Responsibilities:

Application Operations & Infrastructure Support: Maintain and support enterprise applications and their integration across server and network infrastructure, ensuring performance, uptime, and SLA adherence.
Incident & Problem Management: Troubleshoot application, database, and network-related issues; perform root-cause analysis; implement preventive measures and documentation. Coordinate deployments, patches, and configuration changes following change-control processes.
Data & Reporting Enablement: Build and maintain reports using SQL databases and Power BI (usage, cost, SLA, capacity dashboards); automate data pipelines and ensure data accuracy. Identify opportunities for application optimization and automation to improve efficiency and user experience.
Communication & Governance: Deliver clear presentations, status updates contribute to governance and process standardization. Provide training and guidance to IT and business stakeholders on application functionalities and best practices.
Capacity management, routine system health checks, performance monitoring, and preventative maintenance tasks to ensure application stability and availability.
Develop and maintain comprehensive documentation for IT infrastructure and application configurations, procedures, and troubleshooting guides.
Lead IT projects related to IT infrastructure and application implementation, integration.

Job Qualifications:

Bachelor's degree in Information Technology or related field; Proven experience in application administration supporting enterprise-level applications (e.g., ERP, MES, PLM).
ITSM Practices: Experience with ITIL processes—incident, problem, change, and configuration management; familiarity with ticketing tools (e.g., ServiceNow, Jira).
Automation & Scripting: Ability to automate routine tasks using PowerShell/Python; experience with ETL/data quality checks for reporting.
Excellent communication, presentation, and stakeholder engagement skills; ability to translate technical topics for non-technical audiences.
Mindset & Ownership: Detail-oriented, process-driven, and proactive; able to operate independently at escalation point, prioritize effectively in a global, multi-site environment

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