What You'll Be Doing

Own the full delivery lifecycle across multiple project streams — tracking progress, managing quality, and keeping costs in check.
Define and maintain delivery operating standards by contract model, and make sure the team actually follows them.
Serve as the primary client-facing point of contact throughout the engagement — building trust, managing expectations, and keeping communication tight.
Run regular delivery reviews with stakeholders: status updates, milestone tracking, and planning for what's next.
Oversee SLA compliance and contract adherence; manage change requests and keep scope under control when things shift.
Track project financials (cost, utilisation) — flag risks early and come with solutions, not just problems.
Monitor delivery health through metrics and dashboards; step in to handle escalations that go beyond the PM level.
Coach and support the PM team in their day-to-day delivery operations.
Standardize and continuously improve how we do delivery — planning, estimation, risk management, stakeholder comms.
Build a team culture grounded in transparency, ownership, and a bias for improvement.

Required

What We're Looking For:

Bachelor's degree in Computer Science, IT, or a related field.
10+ years in IT, with at least 5 years specifically in delivery management and direct client engagement.
Proven track record coordinating multiple projects or parallel workstreams with competing priorities.
Hands-on experience managing clients across the full project lifecycle — from kickoff through closure, including regular reviews, progress tracking, and escalation handling.
Solid grasp of Agile, Waterfall, and Hybrid delivery models — and the judgment to apply the right one in context.
Strong command of the core delivery levers: scope, timeline, resources, and cost.
Ability to spot risks early and drive resolution across stakeholders before things become issues.
Clear, confident communicator who can work effectively with technical teams, account managers, presales, and clients alike.
Business-level English reading comprehension.

Nice to Have

PMP, PMI-ACP, Scrum Master, or equivalent certification.
Experience delivering projects for domestic enterprise clients or government sector organizations.

What We Offer

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Delivery Manager/Senior Project Manager.