Date Posted:

2025-02-16

Country:

Vietnam

Location:

VNM706: 9F, Viet Tower, 1 Thai Ha, Trung Liet Ward, Dong Da Dist, Ha Noi, 100000, Vietnam.

Would you like to join a truly international, talent-driven company that values Safety, Ethics, Quality, Innovation, and Employee Opportunity

Otis is growing and is looking for a Senior Associate, Accounts Receivable located in Hanoi, Vietnam.

The Senior Associate, Accounts Receivable is responsible for assisting the finance teams and other related departments in managing customer receivables, ensuring timely collection of payments, and supporting administrative functions related to credit management for all locations under Otis Vietnam and Cambodia.

Key Responsibilities:

Daily:

Centralize and file contract upon receiving the repair, maintenance contract from Sales Representative in both hard and soft copy.
List the customer information and necessary payment documents for each contract using a tracking file that includes a timeline for submission.
Reference to sales contract terms and conditions, contact client (if required) and clear communicate with related functions (service field, supply chain direct person in charge) for collecting, preparing and sending sufficient payment documents for T&O services:

T payment documents: Contract, Debit Notes, Invoices, Handover Minutes, field reports (travel forms, checklist) and other necessary documents in accordance with the signed contract's terms and conditions and customer requirements.
O Payment documents: Contract, Debit Notes, Invoices, field reports (maintenance service report, checklist) and other necessary documents in accordance with the signed contract's terms and conditions and customer requirements.

Inform, follow up with Finance, Sales Representative & other related departments to ensure timely processing of payment supporting documents to customer
Timely send full and appropriate payment documents and get confirmation from customers.
Proactively follow up with customers based on outstanding receivables listed by the Accounts Receivable department:

Call all customers in the 1st week of the month to remind customers of overdue payments and document their feedback in the tracking file for ongoing follow-up.
Daily follow-up with customers (by email/chat/calls) based on the proposal schedule payment from customer.

Escalating issues in advance related to customer feedback concerning related pending their payment
Escalating cases in advance which require to send reminder letters or write-off as needed.
Work with sales representatives and sales managers for updating the list of customers that need to send reminder letters or Statement of account (SOA) and report to Credit Control Manager in 1st week of each month.
Send reminders letters and SOA to customers before the day 20 each month or when required basing on the final list reminder letter confirmed by sales team, hare the list update sending status to Credit Control Manager before date 25th monthly.
Meeting with customers as needed.

Weekly:

Attend weekly collection meeting with service sales and service field team.
Updating the receivables tracking system weekly with payment statuses and submitting weekly reports, or as necessary before this weekly collection meeting.
Follow up actions after weekly collection meeting
Suggest and implement process improvements to streamline the collection of receivables and reduce overdue accounts if any.
Coordination and Collaboration (Ad hoc):
Work closely with the Finance, FOD and other related departments to promptly address any billing issues or discrepancies.
Assist in resolving any customer inquiries related to payment terms or documentation.
Other Duties

Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements:

Bachelor's Degree in Finance or Accounting or related field
Minimum 2 years of experience in Accounts Receivable role from any industry
Strong organizational and time management skills.
Strong communication and negotiation skills with a customer-focused approach.
Proficiency in financial management software and Microsoft Office applications.
Strong communication and interpersonal skills
Possesses good problem-solving skills

What's In It For Me / Benefits

You will receive a long-term employment contract with the world market leader in a crisis-proof industry.

We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.

Apply today to join us and build what's next!

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge. 

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity, Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [HIDDEN TEXT].

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